Cornwall Regional Hospital

When we checked in - we didn’t get any information except to download the RIU App. No map of the hotel until I asked 3 days later. Didn’t inform us that there was not an elevator. We were on the 3rd floor. No information about activities at the hotel. Only found there was an information Kiosk 3 days later- after asking. Staff ate Sports Bar upstairs was very rude when we asked for something to drink. Just through our drinks to us. The Spa service was not professional- my pedicure was terrible. I asked to reimbursed for the service. Then we cancelled our couples massage because they quoted 1 price for the pedicure then Upgraded to another service that was not quoted. Staff was very rude when went RIU Palace. I will not return. Thanks