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"The Palace Hotel had great staff and the breakfast was wonderful. The only unusual aspect was you had to go downstairs to iron your clothes but that seems to be the norm in Italian hotels ."

"Staff is fantastic! Breakfast was very good, a buffet with a lot of carbs. Rooms are OK. If you have a car it's great. Hard to keep going to center city and back. However, the staff really tries to help. "

"Good point; 1. The location was close to the train station (walkable). To be improved. 1. Unpleasant odor of the bath room. 2. Several big dents on the bathroom door."

"Hotel was clean, great location and staff was very knowledgeable and helpful. Would stay again if I returned."

"Excellent location, nice restaurant almost next door, comfortable room, clean. Quite dark room, not enough lighting. Room 003. Well organised, good communications "

"Situated in old Como, this hotel combined the charmbof old Italy with modern amenities to create a perfect stay. The hotel staff were always helpful and friendly. The food was also superb. If you want the true Italian experience, stay here."

"Great location. Lovely public spaces."

"This was our first vacation in a long time because my wife has a brain tumor and can't fly, but we finally took the time to go to Lake Como because it was a place she always wanted to visit. It starts off with us booking a handicap room by accident, and to DOWNGRADE to a cheaper room, reception asked for 150 euroes. We politely declined after a long battle over why we are paying for a downgraded room and went to our room. Inside this room, the A/C is dripping loudly, and the Concierge told us this is a known issue with this room, so we then asked the reception for a different room. In this different room, there is a loud clicking noise since we enter the room every 5-10 seconds. I again call the reception and ask for a different room because now it is just a joke. They send concierge to "check" the problem, he walks in for 10sec and walk around and say he will get us a new room. The next room we are put in (still handicapped room despite us visiting a normal room that had no issues whatsoever) where the concierge visited prior to us to confirm this room is okay so we don't move a 4th time, and surprising to no one this room has the same clicking noise. I then call the reception for the 4th time asking for a new room and I told the lady it is extremely offensive that she sends someone to check if I am lying to her about the noise. She then starts to argue with me and lost her temper, which in the moment felt extremely professional of the hotel staff. The next time I called, I"

"Juliette is amazing as always. Everything was easy the location is perfect "