4/10 Poor
Valerie
Oct 7, 2023
Disliked: Cleanliness, property conditions & facilities, room comfort
A great disappointment
Very disappointing hotel. Room was lit by three lamps which did not provide sufficient light and it was difficult to read in the room. The lamps took most of the plugs. One plug was broken so little ability to charge phones etc. Bath was not cleaned by maids after we had used it. It was a spa bath and the chrome covers on the jets fell off exposing grubby plastic underneath.
Breakfast was poor. Not enough tables laid up. Staff were slow to do this and bring hot drinks. Supplies ran out and were not replaced without asking staff some of whom had a poor attitude.
In a rather old fashioned way we had to leave our key with reception when we went out. If there was no one there we had to leave it in a tray where anyone could take it from which made us uneasy.
There was a leak in the corridor leading to our room. Although a bucket was there it didn’t catch the water and there was a puddle on the floor all of our 4 night stay. In addition laundry was left propping open a door to the stairs for a couple of days.
Valerie
Stayed 4 nights in Sep 2023