2/10
Upon arrival our room was filthy dirty. Sheets had stains, walls had stains, handprints all over the wall. It obviously had not been cleaned. There was painters tape around the walls possibly it was under construction and they forgot to take the tape off. We asked them to switch rooms they said they could not accommodate that so we asked them to clean the room. they asked us to make a list of things that were dirty and they would clean it, they would not let us stay in the room while they cleaned it they made us wait in the lobby. After their so-called second cleaning, we went up to the room only to find it still dirty, new sheets with new stains and hair all over them. We called down to the desk and asked if they could just give us some cleaning products and we would clean it ourselves, they said they couldn't do that. Then the manager called, who they had previously said was not working and couldn't be reached, and said if we continued to complain we would be asked to leave. There were no other hotels in the area available due to the event going on. So we had no choice but to stay. The photos I'm posting are after they cleaned our room a second time.
Shannon
2025 年 6 月に 2 泊滞在