2/10 (非常に不満)
Karen、Aiken
2026 年 2 月 5 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
My entire reason for staying at the Hilton was because you advertised having a shuttle service to CAE. When I arrived the male reception representative said “what shuttle, there is no shuttle”. I explained it was on Expedia . “Oh, we don’t”, I was told. No apology, or saying the need to rectify the problem or calling a supervisor to alert them of this issue. So instead of making things easier for my husband, I had to ask him to drive back to Columbia from Aiken at 2:30AM as my flight was at 5:30am. The male rep was absolutely unhelpful. The gal that was there tried to help with arranging an Uber, but since they were not reliable I had to ask my husband.
Karen
2026 年 2 月に 1 泊滞在