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We were not impressed with our stay at Paradise Point, especially for the price. This resort is extremely overpriced for the condition it’s in. The room was old, outdated, and didn’t feel clean. There were stains on the curtains, the TV speaker glitched, the air conditioning was inconsistent, and the mattress was so worn out that I could feel the springs. Housekeeping did the bare minimum. It didn’t seem like the floors had even been swept. There were ants on the floor. Your “private” patio is not private at all. If you stay in a bayside suite, you have fewer opportunities for privacy as the public takes over the beach in front of your room. The resort grounds were maintained but needed more detail as the pond was full of debris. It didn’t feel like a luxury resort as indicated on their website. The pool towels smelled like mildew, and the drinks at the pool were outrageously expensive. Resort prices are one thing, but these were excessive. Are we in Hawaii? Beware of location if you don’t have a car. There’s only 2 restaurants on property, both being sub par. Decent restaurants were 10-15 minute drive. For what we paid, we expected clean and updated rooms. Instead, we got an outdated room, poor housekeeping, neglected ponds, and an overall experience that wasn’t worth the cost. We won’t be staying here again and would not recommend Paradise Point unless major improvements are made.

We had a nice view of the ocean from our balcony. The staff who cleaned were wonderful most staff were very kind and greeted us in yhe halls. The issue we had was the air-conditioning was not working and nothing was done. The room was so humid I could not get my hair or makeup right for the wedding we were there to attend. A staff at the front desk said to open the sliding glass door to let the night cool breeze in the problem is there is no screens and bugs can get in the room and the balcony was shared with another room. I was told someone from management would call to make things right and that never happened. The humidity was so bad the facing on the closets and drawers was bubbled up and the bedding smelled musty and was damp. Staff did change the bedding for us but nothing was ever done about the air conditioning or the humidity. I really wanted to join their membership but with this kind of customer service we decided not to.