Cliftleigh Vacations from ￥363,220

The room was clean, functional, and spacious for European standards. Don’t expect a luxurious hotel but a functional hotel well located with the basics. The rooftop area is really nice during the sunset and provides a great view of the city. Now to the issue, our stay was during the high summer season and the air conditioning in the first room we were assigned to was not working. We asked at the reception to be assigned to another room but received “no” as an answer and were told maintenance would fix the issue. Two hours later maintenance showed up, cleaned the air conditioning filter and said it would start refrigeration in 30 minutes, which of course did not happen as the filter was not the issue. We had the impression that maintenance knew they could not fix it and did something just to buy time hoping we would give up and stop complaining. As no one can sleep without AC with soaring temperatures, we went back again to the reception and another person said they would finally assign us another room. The second room we got had good airflow and we had no further issues. So bottom line is, the receptionist can be helpful depending on who is there, also not all rooms have air conditioning working - if you are traveling during the summer season this can be a problem.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

This was an excellent hotel in a perfect location in NYC! The staff was incredible! The only problem was waiting for the elevators during breakfast time. They close an entire elevator just for the breakfast crowd, and we had to wait for nearly 30 minutes to get our luggage down to check out because every elevator that stopped on our floor was already full. Minor inconvenience, just make sure to plan your time around that. Everything else was fabulous! (Except for the weird videos in the front lobby... who wants to watch someone rub sunscreen on another person's back??? So bizarre!)