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Résidence Hôtelière Otroiza

Guesthouse in Cilaos with free parking

Choose dates to view prices

Résidence Hôtelière Otroiza, in the city's heart, offers a tranquil retreat with a charming garden and terrace. Guests enjoy WiFi, continental breakfast, laundry facilities, and multilingual staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi
  • Parking included
The current price is ￥16,530
￥16,877 total
includes taxes & fees
Nov 5 - Nov 6

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, desk, cribs/infant beds, rollaway beds

Standard Double Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible | Premium bedding, desk, cribs/infant beds, rollaway beds

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony, Mountain View

Standard Double Room, Balcony, Mountain View | Premium bedding, desk, cribs/infant beds, rollaway beds

Standard Double Room, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room, Terrace, Mountain View

Standard Triple Room, Terrace, Mountain View | Premium bedding, desk, cribs/infant beds, rollaway beds

Standard Triple Room, Terrace, Mountain View

Highlights

Balcony or patio
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 3 Large Twin Beds OR 3 Twin Beds

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Refrigerator
LCD TV
Premium bedding
Portable fan
Private bathroom
Hair dryer
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
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About the neighborhood

Map
97413, Cilaos, 3 Rue du Pere Boiteau

What's nearby

  • Parc des Palmiers - 35 min drive - 28.8 km
  • St. Pierre Beach - 41 min drive - 37.2 km
  • Volcano House - 50 min drive - 41.1 km
  • Tévelave Forest - 59 min drive - 43.6 km

Getting around

  • Saint-Pierre (ZSE-Pierrefonds) - 95 min drive

Restaurants

  • ‪Le Terroir - ‬8 min walk
  • ‪La Cascade Gourmande - ‬133 min drive
  • ‪Tisanerie Des 3 Salazes - ‬7 min drive
  • ‪Le Petit Randonneur - ‬10 min walk
  • ‪Snack ô Jardin d’A2 - ‬133 min drive

About this property

Résidence Hôtelière Otroiza

Guesthouse in the city center
A terrace, a garden, and laundry facilities are just a few of the amenities provided at Résidence Hôtelière Otroiza. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • Continental breakfast (surcharge), express check-out, and express check-in
  • A front-desk safe, luggage storage, and multilingual staff
Room features
All guestrooms at Résidence Hôtelière Otroiza boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Furnished balconies or patios, refrigerators, and electric kettles

Similar properties

Front of property

Le Tsilaosa Hotel & Spa

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 59 reviews
The price is ￥27,423
￥27,999 total
includes taxes & fees
Dec 1 - Dec 2
Le Tsilaosa Hotel & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: EUR 10 for adults and EUR 5 for children

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Portable fan

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
A 3% processing fee applies for payments by ANCV Chèques-Vacances (holiday vouchers).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per day
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and ANCV Chèques-vacances; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Résidence Hôtelière Otroiza Guesthouse Cilaos
Résidence Hôtelière Otroiza Guesthouse
Résidence Hôtelière Otroiza Cilaos
Résince Hôtelière Otroiza Cil
Hoteliere Otroiza Cilaos
Résidence Hôtelière Otroiza Cilaos
Résidence Hôtelière Otroiza Guesthouse
Résidence Hôtelière Otroiza Guesthouse Cilaos

Frequently asked questions

Is Résidence Hôtelière Otroiza pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Résidence Hôtelière Otroiza?

As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at Résidence Hôtelière Otroiza on Nov 5, 2025 start from ￥16,530, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Résidence Hôtelière Otroiza?

Self parking is free at this property.

What time is check-in at Résidence Hôtelière Otroiza?

Check-in begins at 2 PM.

What time is check-out at Résidence Hôtelière Otroiza?

Check-out is at 11 AM.

Where is Résidence Hôtelière Otroiza located?

Located in the heart of Cilaos, this guesthouse is within 1 mi (2 km) of Maison de la Broderie and Pitons, Cirques and Remparts of Reunion Island. Piton des Neiges and Réunion National Park are also within 6 mi (10 km).

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Reviews

Résidence Hôtelière Otroiza Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.4

Staff & service

8.6

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 67 out of 99 reviews
Rating 8 - Good. 27 out of 99 reviews
Rating 6 - Okay. 5 out of 99 reviews
Rating 4 - Poor. 0 out of 99 reviews
Rating 2 - Terrible. 0 out of 99 reviews

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect base to explore paradise

My wife and I had a great stay here in May of this year. This is a very special town in the center of the Island. The Otroiza hotel is a perfect location to base one's self while exploring this magical spot. I loved how responsive and communicative our host was, responding very well, via Google Translare, to our every need. Thankyou!
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful lady who looked after the property - many gestures got us by with our limited French. The front desk is not manned, you have to go the lady in the clothes shop next door but that is not an issue. Breakfast hearty and worthwhile.
Stayed 2 nights in Jun 2023

10/10 Excellent

Manisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delightful little find this was! The property owner is absolutely delightful and so very helpful. The room is very spacious and the surrounding areas are lovely. The actual town of Cilaos is so quaint. Really loved it. The actual hotel is quiet, safe, and clean and very centrally located. The parking is very easy and secure as the gate locks at night. Overall, really great place to spend a night or several. Cilaos is a stunning place!
Stayed 1 night in Jun 2024

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beatiful stay in Cilaos.

Me and my wife really enjoyed our stay. The small hotel is nicely renovated ,clean and close to the centre of town, with beatiful views from the small veranda.
Stayed 1 night in Jul 2025

10/10 Excellent

RONNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming little place with a friendly atmosphere

Well appointed, clean and charming little place with extremely comfortable beds. Was a delight to rest there after a very long day of exploring the island. Sylvette (the owner) was kind enough to wait for me after a late arrival due to flight delays, but it is important to communicate with the hotel if you’re going to be late as the reception closes at 8pm (it’s a quiet, isolated and sleepy little town). All in all, great experience with very friendly, laid-back but courteous service. Many public amenities and facilities located within walking distance from the hotel and staff are happy to recommend them.
Stayed 2 nights in May 2025

8/10 Good

Emmanuel Sully

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

séjour convenable

Notre séjour était convenable, les rideaux n'étaient pas assez occultant à mon gout, autre chose l'eau chaude était longue à arriver pour la douche, les petits déjeuners étaient corrects. dans l'ensemble bon séjour.
Stayed 3 nights in Nov 2024

8/10 Good

Jean-Louis

Liked: Cleanliness, staff & service
Très satisfaisant
Stayed 2 nights in Nov 2024

10/10 Excellent

DELPHINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon sejour

Hôtel calme, très bonne situation géographique pour les différentes randonnées à Cilaos. L'accueil est sympa, avec les explications adéquates. La chambre a une petite terrasse agréable au RDC. Serviettes fournies, frigo et verres équipent la chambre. Un micro onde disponible à l'étage. Un bon rapport qualité prix.
Stayed 1 night in Oct 2024

6/10 Okay

Julian

Disliked: Staff & service, property conditions & facilities, room comfort

Bof

Hôte pas spécialement agréable, on avait l'impression de déranger. Attention, il y a deux types de lits proposés ici : des grands et des très grands, ce qui change tout pour moi, qui suis assez massif. J'ai donc pris une chambre spécialement avec un très grand lit, pour avoir de la place et ne pas déranger ma conjointe.. Finalement c'est un lit normal que nous avons eu. L'hôte nous dit que tous les lits sont identiques.. Dans ce cas pourquoi les proposer à un tarif différent ?! Ensuite la literie était peu confortable, les draps déchirés par endroit.. La salle de bain, petite, avec sa douche minuscule et son pommeau de douche qui ne tenait plus. Cet "hôtel" est bien pour qui n'est là que pour un court passage. Sinon globalement très propre.
Stayed 1 night in Sep 2024

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit hotel typique à l'entrée de Cilaos tres bien entretenu, super accueil. Idéal pour aller passer un ou deux jours à profiter des nombreuses balades que le cirque propose !
Stayed 1 night in Aug 2024

8/10 Good

Denyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
séjour agréable , personnel très à l'écoute et disponible.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour un séjour à Cilaos

Hôtel très bien situé à l’entrée du centre de Cilaos Accueil chaleureux et confort bien appréciable
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Tres agreable

Bonne situation au centre ville. Un bon sejour à recommander
Stayed 1 night in Dec 2023

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy et pratique

Idéalement placé au cœur de Cilaos, l'hôtel est tenu par des personnes très arrangeants qui ont gracieusement accepté de garder notre voiture le temps de notre dernière randonnée. Nous n'avons pas pris le petit-déjeuner. L'hôtel étant au centre ville, il y a plein de commodités alentour.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

C'est ici qu'il faut se poser à Cilaos !

Structure à taille humaine, très confortable, à deux pas du centre de Cilaos. Sera votre point de chute idéal pour toutes vos randonnées ! Accueil et communication du staff très chaleureux, professionnel, complet et arrangeant. Petit déjeuner ultra complet et chambre très propre, confortable, calme pour (re)prendre des forces. Possibilité de parking. C'est la bonne adresse à Cilaos !
Stayed 1 night in Oct 2023

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idealement placé

L'établissement Otroiza jouit dun excellent emplacement à l’entrée de la ville. Tout est à proximité: les restaurants, les randonnées faciles, les thermes. De quoi faire un bon break de 4 a 5 jours! Accueillant et réactif pour le personnel. Propre, à ne pas louper.
Stayed 2 nights in Oct 2023

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour depart de rando

Personnel très serviable. La vue de la chambre est magnifique. Petit déjeuner très copieux avant de partir en rando
Stayed 1 night in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% recomendable!! Hotel excelente

Hotel excelente, habitación con vistas a la montaña, desayuno muy bueno y muy variado. Lo mejor de todo, la atención y la amabilidad de su propietaria que no paraba de estar con cada detalle que nos hiciera falta, una auténtica anfitriona de su hotel y de su pueblo.
Stayed 2 nights in Sep 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien. Vraie chambre à 3 lits tres confortables. Accueil sympa. Petit dej. Je recommande.
Stayed 1 night in Sep 2022

6/10 Okay

thierry

Liked: Cleanliness, staff & service
Accueil soigné établissement propre
Stayed 2 nights in Aug 2022

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hôtel très bien situé

Excellente literie dans une chambre vaste et propre. Très bien situé en bas de la rue des commerces et restaurants de Cilaos. Parfait pour les départs en randonnée avec petit déjeuner à 9€ environ très complet. Excellent accueil
Stayed 1 night in Aug 2022

8/10 Good

pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

trés correct

chambre prise pour l'ultra trail des 3 cirques. départ pour moi à 2h pour la course, mon mari et mes enfants ont profité du logement jusqu'au matin. Literie confortable (meme pour moi qui y ai dormi que quelques heures :) ), propreté irréprochable, équipement avec frigo et micro ondes (top pour mon bébé), petit dejeuner apparemment appréciable (malheureusement moi j'étais en plein salazie entrain de penser que je pouvais etre devant un bon café chaud :p) seul petit hic à revoir, fuite d'eau +++ dans douche, et gel douche non pratique cassé
Stayed 1 night in Jun 2022

10/10 Excellent

Gaëlle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ravie

Séjour plus que agréable. Hôte accueillante et souriante. Endroit idéal conforme à l’annonce sur le site. Vue magnifique depuis le balcon sur les montagnes. Petit-déjeuner très copieux paré pour aller faire une bonne randonnée. Le site est très très calme
Stayed 1 night in May 2022

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super accueil

Nous avons été très bien accueilli par Sylvette durant ces 3 jours de repos à Cilaos. Marie et Jean-Pierre
Stayed 3 nights in Apr 2022

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlicher und persönlicher Service von Anfang bis Ende. Liebevoll zubereitetes Frühstück, nettes Zimmer mit Balkon bzw. kleinem Garten.
Stayed 1 night in Mar 2022