China Basin Vacations from ￥526,174

Room super clean and tidy. Old

The hotel room was clean and above all else, the staff was incredible... We will only stay at this hotel when we come into town!

The location is excellent for this hotel, my wife and I stayed there during the Thanksgiving holiday of 2025, and we were both excited about touring and sightseeing the beautiful city of San Francisco Upon arrival we were greeted by the front desk person which was very cordial, but at the end of our check-in, she said she had bad news for us, and the bad news was that they’re elevator was not working and more than likely would not work during the duration of our stay. We were originally set to have a room on the fifth floor, but as a person with two knee replacements, hiking five floors to come and go from a hotel room is a little bit of a challenge. I immediately asked to be upgraded due to our inconvenience and be placed on a lower floor, which they were able to accommodate. The room was spacious clean well kept however our showers water pressure was very, very low and it struggled to get hot enough. The non working elevator actually hampered the comings and goings as having to climb stairs (narrow staircase, and in one area, a short ceiling where I bumped my head twice) to come or go from the hotel room to do anything was work. Overall, my wife and I still enjoyed San Francisco, but it wasn’t our ideal trip and I hope that the end that you square does resolve a few of these issues so that future guests won’t have these inconveniences to disrupt inconvenience their vacation.

Great hotel! Amazing service!

3.5 stars. Nice simple clean room. Location is good and some nice places to eat around the area. Booked three nights but only stayed two nights wanted to spend the day/night in Santa Rosa. Couple of things was at check out when we told the younger gentleman working the front desk we weren’t staying the third night he didn’t seem to care. I would have thought he would have followed up with asking us if there were any issues etc. but that wasn't the case and that’s fine. Also both nights there was no water for purchase from the lobby… we were told it hasn’t been stocked which was inconvenient. Older gentleman that works nights at the front desk is awesome.