Chilworth Vacations from ￥224,974

It was ok for a night stop off, but the bathroom was not very clean, dirt and timescale around the taps bath wasn't cleaned properly, hotel was a little bit shabby, all the glass windows needed a good clean. Dirt, and cobwebs inside and out. Chairs in the dinning hall were really dirty, not the right kind of chair to have with children. All bedding and towels very clean. Staff very helpful.

Outstanding quality as soon as we arrived. The staff throughout our stay were welcoming and helpful, they really made the place feel special. Everything was exemplary in the room, especially the bed linen and toiletries. We can’t wait to stay again.

Lovely setting with wonderful views, history and friendly staff (especially Val at breakfast) our second visit.

It was a lovely stay. Room was spacious, clean and the staff was friendly.

Hotel is easy to find and has loads of parking spaces. Hotel staff are friendly and polite but customer service doesn't seem to be much of a priority. My Standard Double was similar to what you'd get in a reasonably priced chain hotel - clean and comfortable. They'd stopped serving food by 8pm with no out-of-hours food options. They directed us to a fast food van nearby which was very good and we ate on the terrace outside. Bar was open 'til 10.30pm. Breakfast was buffet style and very good. There's no air con but my room had a good desk fan which made it bearable in the 30° heat. A good place to stay but it would benefit from a stronger customer service ethos.