Chicopee Falls Dam

The room was very clean and nicely appointed. Staff very friendly and accommodating.

The location is great and amenities are great

Really just missed the mark for us with so many little things... main front door entry locked and had to walk around to side street to enter the hotel in the evening. Plug outlets in the room both loose and switches sticky-taped to the side table night stand... $69 resort fee, while disclosed up front, got us nothing as we didn't use the gym. Had to ask for water from the front desk as none was put in the room. Small bar - empty at 9pm on Friday and Saturday evening. Traffic jam on a one-car wide side street to enter valet parking despite the best efforts of the valet guys. And the room itself, while "fine" was a premium-upgrade priced room that was not wide enough to hold a dresser. No table to put your things on when entering the room. Television would not connect to my phone's Netflix no matter how much I tried and followed the son screen instructions. Room had remote window screens which was nice but they could not be individually controlled --so all were up or all were down. So many little things that a luxury hotel should make seamless it just didn't cut it. Great central location, clean and obviously recently re-done, elevators were fast, staff were friendly and helpful, but it just 'missed'.