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ザ ロイヤル ソネスタ シカゴ ダウンタウンの口コミ

4 out of 5
ザ ロイヤル ソネスタ シカゴ ダウンタウン
71 E Wacker Dr, Chicago, IL

口コミ

9.0

とても素晴らしい

評価 10 - 1933 件の口コミ中 1356 件が非常に良い" "
評価 8 - 1933 件の口コミ中 319 件が良い" "
評価 6 - 1933 件の口コミ中 129 件が普通" "
評価 4 - 1933 件の口コミ中 62 件が不満" "
評価 2 - 1933 件の口コミ中 67 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Shingo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 1 日)
Hi Shingo.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
フレンドリーで親切
希望はできる限り最上階だったのですが、快く部屋の希望を受け入れてくれました。私達に対応してくれた、全てのスタッフはフレンドリーで親切でした。ぜひまた利用したいです。
2022 年 1 月に 1 泊滞在
Nathan Bookhout, FOMからの返信 (投稿日 : 2022 年 3 月 25 日)
Thank you for reviewing your stay at the Royal Sonesta Chicago Downtown. We were happy to honor your request and do hope to see you again soon.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
夜景が最高
立地、サービス、快適さともに悪くないホテルでした。夜の眺めも最高でした。
2021 年 6 月に 1 泊滞在
Ericからの返信 (投稿日 : 2021 年 6 月 30 日)
Dear Guest, Thank you for taking the time to give us your feedback. We are happy to hear you enjoyed your stay with us and that the view from your room was ideal. We look forward to welcoming you back in the near future.

10/10 (非常に良い)

Dave

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just a top notch hotel! The rooms are spacious and clean, and the views are amazing!
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff was extremely helpful, the rooms were comfortable and clean.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Chanel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

8/10 (良い)

Yuze Liu、Cambridge

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Franck

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
location
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Monica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
La mejor ubicación para alojarse en Chicago!
2024 年 5 月に 4 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 24 日)
Gracias!

10/10 (非常に良い)

Kelli

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 24 日)
We are so glad you enjoyed your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I had called ahead of my stay & talked to Crystal about helping me make our stay memorable as it was my sister’s first visit to Chicago. She was wonderful & when we arrived we found we had a beautiful room on the 29th floor with the very best view. The location & then the wonderful aroma of the lobby are great. Check-in was easy with Melanie at the front desk & housekeeping services excellent (thank you Hernandez). Everything was perfect - with the small exception of the bathroom barn door.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Gloria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic place to stay. Great location& staff professional and friendly!
2024 年 5 月に 1 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 24 日)
We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Hannah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing!
2024 年 2 月に 1 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 21 日)
We are so happy to hear you enjoyed your stay with us. We hope to welcome you back soon.

8/10 (良い)

Steve

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The location is amazing! Easy access to everything! Only thing that brought it down was the TRUMP building across the street. We wanted a river view (which was beautiful) except for the DIRECT view of that awful building!
2024 年 5 月に 3 泊滞在
Royal Sonesta Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 (非常に良い)

Tiana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Royal Sonesta Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 (非常に良い)

Dawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close walk to theater district. Amazing views of the city. Was able to get in our room early, and staff was very friendly.
2024 年 5 月に 1 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 (非常に良い)

Brent Alan、Lake Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our first time at the Chicago property and it was an awesome experience.
2024 年 5 月に 3 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 5 月に 1 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 (非常に良い)

Derrick

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great overall experience
2024 年 5 月に 4 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 (非常に良い)

Donna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with great views
2024 年 5 月に 1 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 (非常に良い)

Patricia

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good!
2024 年 5 月に 1 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 (非常に良い)

allan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 (非常に良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great stay! The view was awesome, the room was comfortable and beautifully decorated. Super clean and a great location!
2024 年 5 月に 1 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

6/10 (普通)

Martha

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Overall Cleaning department and Valet were very good. As for a few of the customer service front desk including the first girl that checked us in to Room 3007 forgot to register our 2 room passes and we could not get into our room the night we got there. She never took the time to make sure our passes were working correctly. Then on Sunday Morning, the girl at the front desk was not pleasant and looked like she did not want to be there working- Not friendly at all- Ladt but not least, a front desk female employee named LJ was super unhelpful and really rude and disrispectful when we asked for minor change at the front desk to give a tip to the valet person as we were leaving that morning- She sent me to the cafeteria and the lady there was also rude and said they did not give out change even though we were spending money as a hotel guest-Wow! LJ said she could only send an email and it might take a while to respond which does not help a guest when they are checking out- Bad attitude and she was also mumbling as I approached here and said the lady at the cafeteria did not want to provide change- The least LJ could have done was call the manager to at least try to help us solve this situation but she failed to do so, again repeating that she could only send an email and we had to wait until they replied which of course is of no help- Terrible customer service overall by the front desk- Do you want guest to spend money staying at the hotel, but not willing to treat customerright
2024 年 5 月に 1 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Martha,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta Chicago Downtown. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 (良い)

Kam Ming、Richmond

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The valet parking helper could be more pleasant when returning the car
2024 年 5 月に 1 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Kam Ming, I am sorry for the issue you experienced with valet, your feedback is very valuable to us. We will forward this to our valet team

6/10 (普通)

Pin-Chien、Chicago

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The towels were not collected by the cleaners. Besides this, everything else is awesome
2024 年 5 月に 4 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Guest,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectationWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 (非常に良い)

Bradly

良かった点 : 清潔度、施設のコンディションと設備
Everything was in walking distance
2024 年 5 月に 2 泊滞在
Royal Sonesta Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 (非常に良い)

Grace

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and well maintained. It’s in a very busy location but convenient to walk around.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 12 日)
Good afternoon Grace, thank you for taking the time to submit a review. We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Alexis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bright big rooms!
2024 年 5 月に 1 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 11 日)
We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 (非常に良い)

Sara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved staying here! Such a great location and amenities.
2024 年 5 月に 2 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you Sara. We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Luis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Couldn’t have picked a better spot to stay on my trip to Chicago. Everything was walkable and equidistant to the hotel, which was amazing. The views were amazing. The staff was amazing.
2024 年 4 月に 3 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 10 日)
We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback regarding the staff and amenities. We hope to welcome you back in the near future.

10/10 (非常に良い)

Iftikhar Ali

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 11 日)
We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 (非常に良い)

William

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 9 日)
Hi william, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 (非常に良い)

Dana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All around great location and stay
2024 年 5 月に 4 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Dana, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago

10/10 (非常に良い)

Kaitlyn

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ve stayed at this property 4 or 5 times now and I am never disappointed. The River View is AMAZING. Great location and close to almost everything, otherwise a short distance to the train. Always my number 1 choice and recommendation for Chicago!
2024 年 4 月に 3 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Kaitlyn, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago

10/10 (非常に良い)

Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Staff were very professional
2024 年 5 月に 3 泊滞在
Royal Sonesta Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Carlos, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 (非常に良い)

Tea、CHICAGO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, hotel smelled fantastic and was very clean. Really a stunning location, decor and service. overall great experience. Diamond at the front desk did a great job welcoming us.
2024 年 5 月に 1 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to provide us with the positive feedback. We will be sure to let Diamond know she was a part of your positive experience. We hope to welcome you back in the near future.

10/10 (非常に良い)

Georgia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2024 年 5 月に 1 泊滞在
Royal Sonesta Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Hi georgia, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

8/10 (良い)

belle

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 8 日)
Hi belle, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We will stay here again if we visit Chicago in the future. The staff is incredibly friendly and helpful. The location is perfect for walking to various destinations in the Loop. The rooms are cleaned daily, and ours was in pristine condition. An all around wonderful experience! Our only negative reaction was to the overpowering cologne/scent once you enter the lobby. It's some kind of vanilla/floral/spice combination and it is very, very strong. We didn't need to spend much time in the lobby, so it didn't affect our overall experience.
2024 年 5 月に 3 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you so much for taking the time to provide us with the positive feedback. We are so glad to hear you enjoyed your stay. Thank you for letting us know your opinion on our scent in the lobby as it helps us in the future. We hope to welcome you back in the near future.

10/10 (非常に良い)

miriam

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jasman

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the cleanliness, the area. I really enjoyed my stay
2024 年 3 月に 3 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 6 日)
We are so happy to hear you enjoyed your stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 (非常に良い)

Candace

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the location of the property and how friendly and personable the staff was.
2024 年 4 月に 5 泊滞在
Royal Sonesta Chicago Downtown からの返信 (投稿日 : 2024 年 5 月 1 日)
Hi Candace.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 (非常に良い)

Kyle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff at the property. The venue was super clean and friendly. Close to tons of foods and shops and events.
2024 年 4 月に 1 泊滞在
Royal Sonesta Chicago Downtownからの返信 (投稿日 : 2024 年 5 月 1 日)
Hi Kyle.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 (非常に良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the moment we walked in, the staff was incredibly attentive. My friends and I had a very jam packed weekend ahead of us and were very grateful with the hotel holding our luggage before check in and after check out. The room was gorgeous and very clean! We had a wonderful time and chicago and can confidently say that the hotel service was a huge part of that! Will definitely stay here again
2024 年 4 月に 1 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 5 月 6 日)
We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We are so happy that we were able to be a part of your Chicago experience.

10/10 (非常に良い)

Cecy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amabilidad de el personal
2024 年 4 月に 1 泊滞在
Royal Sonesta Chicago Downtownからの返信 (投稿日 : 2024 年 5 月 1 日)
Hi Cecy.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 (非常に良い)

Marlon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
La ubicación del hotel está perfecta.
2024 年 4 月に 3 泊滞在
Royal Sonesta Chicago Downtownからの返信 (投稿日 : 2024 年 4 月 29 日)
Hi Marlon.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

6/10 (普通)

Elizabeth

気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Royal Sonesta Chicago Downtownからの返信 (投稿日 : 2024 年 5 月 1 日)
Hi Elizabeth.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 (非常に良い)

Thomas C

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very clean, the staff was very nice. Hotel is conveniently located near a lot of restaurants and close to public transportation
2024 年 4 月に 3 泊滞在
Royal Sonesta Chicago Downtownからの返信 (投稿日 : 2024 年 4 月 27 日)
Hi Thomas.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 (非常に良い)

Alice

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was travelling solo, felt extremely safe at the Royal Sonesta. Very well connected for any tours/restaurants/bars, all mostly in walking distance. Was not happy with my room initially and the front desk upgraded me at no extra charge. Amazing hospitality, would definitely stay here again!
2024 年 4 月に 5 泊滞在
Alexandra Grossからの返信 (投稿日 : 2024 年 4 月 25 日)
Hi Alice.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.