4/10 (不満)
Angela
カップルで旅行, グループ旅行
2026 年 2 月 15 日
良かった点 : 設備とサービス
気になった点 : 清潔度
We had acweek stay at la Quinta , Gurnee. We were totally disrespected and disappointed about how rude the staff treated us completely discriminated against for no reason jb ever had been explained that we were supposed take an excessive amount of breakfast food and confronted by a staff member... he came yo out table and rudely said i thought " (hotel staff) we informed u already about taking excessive food. We were never confronted and had no prior issues . We explained thatvwe had an extra plate of food to bring back to our room for our other friend /guest . Aldobwe need3d to stay another possible week due to being in limbo due to waiting for our new apartment to be ready to move in and was not yrt so we tried extending our stay , but was not told why their decision was mo we cannot stay. And wete rudely told at 8 am knocking pounding on the door. We were jever informed about any problems or issues regarding out our stay or reasonable explanation for this decision. We had no where to gobin middle of winter with a service dog and cats ! We were poloyrw to all stsff , even never borheref them at all about anything. We caught staff eves dropping at our door land never cleaned our room we needed linnen and bedding . And the one time they c look eaned we did almost allbthe cleanup firctgem prior to the maids coming to clean. Abd nothingvwas even fine except new vedding. We had to walk with all our belongings 10 or so bags vackpacks plus a dog a 2 cats !
Angela
2026 年 2 月に 7 泊滞在