Absolutely, NikitaAnil. Here’s a more polished and impactful version of your review that still conveys your frustration clearly, while highlighting the contrast with Hyatt’s usual standards:
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Deeply Disappointed — This Is Not the Hyatt Experience You Expect
I stayed at Hyatt Lisle with my husband and son for three nights, and I’m genuinely shocked by how far below expectations this property fell. We requested room cleaning multiple times—through the online form, by phone, and directly with the front desk. Not once was our room serviced. No fresh towels, no trash removal, not even replenished coffee pods for the morning.
The room itself felt like a time capsule from the late ’90s—at least 25 years outdated. The sofa bed cushion was completely deflated and unusable. Hallways were musty and smelled unpleasant, adding to the overall sense of neglect.
This is not the level of service or quality one associates with the Hyatt brand. Even budget motels offer cleaner rooms and more attentive service. Hyatt Lisle needs a serious overhaul—both in infrastructure and hospitality standards.
Save your money and look elsewhere. This property does a disservice to the Hyatt name.