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Reviews of Embassy Suites by Hilton Chicago Downtown River North

4 out of 5
Embassy Suites by Hilton Chicago Downtown River North
600 N State St, Chicago, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 1087 out of 2300 reviews" "
Rating 8 - Good. 529 out of 2300 reviews" "
Rating 6 - Okay. 324 out of 2300 reviews" "
Rating 4 - Poor. 195 out of 2300 reviews" "
Rating 2 - Terrible. 165 out of 2300 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
awesome
Stayed 1 night in May 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The room was exactly what we needed, my family was very happy. The staff was so nice.
Stayed 1 night in May 2024

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe was locked upon arrival to room. Phone was not working. Went to front desk on first night to ask to fix these things. Still not fixed when checked out 7 days later. Towel hook on bathroom door coming un screwed and barely hanging on. Water pressure very weak. Elevators slow . Overall great location to train and dining
Stayed 7 nights in May 2024

10/10 Excellent

Saskia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great and nice staff! Comfortable beds, clean, and great breakfast options. Great location. Not too touristy but still central. Would highly recommend.
Stayed 2 nights in May 2024

6/10 Okay

Fernando, Puebla

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
They gave me a room that the view was to a parking lot, terrible view and very noisy; one of the days they didn't clean the room
Stayed 6 nights in May 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dheeran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel
Stayed 3 nights in May 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Clean hotel and room. Only disappointment was booking a king room, receiving a twin room at check in, and having it cleaned once during our 4 night stay.
Stayed 4 nights in May 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome. Slow elevators and no stair access. Great location
Stayed 2 nights in May 2024

2/10 Terrible

Maliha

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not good as there were bedbugs and my kidz got rash and bugs bites at neck and legs and night shift manager was so rude . The morning staff was nice .I spent so much money as I thought it’s a seven star hotel but it’s not worthful as compared to the price I spent .
Stayed 2 nights in May 2024

6/10 Okay

Gerald

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

thereasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Elda

The Hotel us very well in terms of location but service is poor. There were not bath towels in our room. We needed to go to the front desk to request towels. The second day housekeeping removed the towels and didnt leave fresh ones. We asked again for towels but they never brought them. We ended up using the face and hand towels. Also hotel was very crowded and some elevators were out of service.
Stayed 2 nights in May 2024

10/10 Excellent

Lalitha pavani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is near to the main road and accesible with lot of shops nearby.
Stayed 1 night in May 2024

4/10 Poor

Tanisha

Liked: Staff & service, amenities, property conditions & facilities
I did like there there was a 24-hour Subway at least. However, my room had to be changed because there were customers in the assigned room when I got there and open the door.
Stayed 1 night in May 2024

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now my go to property whenever I'm in Chicago. There are a couple of cons about the property such as it being outdated in terms of layout and the fact that certain areas of the room hadn't been thoroughly cleaned ( microwave, back and bottom of toilet) but the pros absolutely made up for it. I highly suggest packing a cleaning kit just in general for traveling as I prefer to clean the room myself. There was a pull out bed in the living room space that was super convenient, a mini kitchen area that I absolutely loved, a pool, dining within the hotel, and the free breakfast plus happy hour was a hit. Parking was so convenient at the property as well and the staff never made me feel as if I was doing too much if I went out serveral times a day. I was going back and forth between the costs of Ubers/walking vs just driving myself. Sometimes Uber/ walking would be cheaper and sometimes driving myself would be cheaper. Just plan things accordingly. Check in/out was a breeze as well. Again, this is a 10/10 property for me.

10/10 Excellent

Trina

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Krupa

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived around midnight to a room with broken AC & food leftover in the fridge from previous guests. The front desk was not very helpful or apologetic, & it took an hour for someone to come fix the AC & clean the room when we should've just been given a new room to begin with (hotel was not fully booked, as this room was given to us as a "free upgrade"). Spoke to someone on the way out, was promised a call to rectify the issues & never got one. For the price you pay, the service is terrible.
Stayed 3 nights in May 2024

10/10 Excellent

Mylene A

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location, hotel, and staff!!!
Stayed 4 nights in May 2024

10/10 Excellent

Rabih, dearborn heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe, walkable to many stores
Stayed 2 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of activity surrounding the hotel. Amenities and rooms are nice
Stayed 1 night in May 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and clean property
Stayed 2 nights in May 2024

6/10 Okay

Eduardo

Traveled with group
Disliked: Amenities
They haven’t return yet my daily deposit with total of 200$.
Stayed 2 nights in May 2024

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Trish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Calvin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The tvs and the thermostat need to be updated asap. Elevators need to be update and fixed. There should be a kid friendly pool and an Adult pool! Room was very warm and muggy yet the thermostat said 65 and wouldnt go lower. Good location. But a BUNCH of kids. So take that into consideration. Rooms were clean
Stayed 3 nights in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

Manish Kumar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed the stay at this hotel with my family. Lots of breakfast options like omelette, Pan cakes, fresh melons to name a few. Daily free evening drinks and snacks were awesome. Pool was very clean and well maintained. Overall staff and hotel were beyond my expectations and would highly recommend this hotel for families visiting Chicago downtown. They upgraded my room to premium suite due to unavailability of the regular one that I booked.
Stayed 5 nights in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Lilybeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City center and convenient.
Stayed 5 nights in May 2024

8/10 Good

Rocio

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The check in counter staff was very rude and not helpful. Over priced over night parking. Absolutely horrible. Breakfast eggs were nasty. No ventilation in the bathrooms which was bad. The hair dryer was broken and not usable. Everything else was lovely, the room, the beds, very aesthetically pleasing.
Stayed 3 nights in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is close to almost everything, (attractions, dining and shopping). Breakfast good selection and happy hour a bonus.Facilities clean and provide excellent customer service.
Stayed 4 nights in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable stay.
Stayed 1 night in May 2024

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 3 nights in May 2024

10/10 Excellent

Jeffrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again. Comfortable bed. Plenty of room. Free breakfast and evening reception are great added benefits. Good location. Staff was super friendly. Especially the bellman.
Stayed 2 nights in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Nadia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious. Great location!
Stayed 1 night in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

6/10 Okay

Jasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Brunilda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like embassy suites
Stayed 3 nights in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Robert

Traveled with family
Liked: Amenities
Subway nice restaurants nearby . Buses ..Garrets. Everything right there
Stayed 3 nights in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Love the convenience of checking in and out.
Stayed 1 night in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Athir

Liked: Property conditions & facilities
Parking is very expensive
Stayed 4 nights in May 2024

10/10 Excellent

Van Thanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.My daughter like breakfast and snacks.It’s free.
Stayed 4 nights in May 2024

10/10 Excellent

dean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a reasonable price
Stayed 1 night in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Noor, Ottawa Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean. Good breakfast. Friendly staff
Stayed 2 nights in May 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

4/10 Poor

Michelle

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Jayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Amir, Des Moines

Great value for the price. Very clean looking and extremely responsive staff. Location is excellent, with the entire Chicago downtown within a walking range.
Stayed 2 nights in Apr 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

6/10 Okay

Armi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The rooms are small and dark
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Room was clean and comfortable. Staff was extremely friendly and helpful. The included breakfast exceeded my expectations.
Stayed 5 nights in Apr 2024
Response from Guest Services Team on May 14, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

8/10 Good

jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 3 nights in Apr 2024