Hello, We deeply apologized for the many issues you experienced during your stay with us. For the hot water, we have fixed the problem in your room. As for our staff, there might be a miscommunication about the beach bed and parasols. In the future please present any issue to the front desk manager so he can help you right away. Again we are sorry your stay was 'unpleasant' and we will fix these problems going forward. Thank you so much for giving us the feedback and we do hope you come back again in the near future.

Hello, Thank you for staying with us at Khum Phucome. We hope you enjoy your stay while in Chiang Mai. Please come visit us again.

Dear Valued Guest, Thank you so much for staying with us at Khum Phucome Hotel. A thank you for taking the time to leave such a positive review and a perfect score! We hope you enjoyed your time in Chiang Mai and we hope you see you again in the near future.

ถึง คุณลูกค้า, ขอบคุณสำหรับการมาพักผ่อนที่โรงแรมคุ้มภูคำเชียงใหม่ครับ พวกเราขอขอบคุณในการเสียสละเวลาแสดงความคิดเห็นให้แก่เรา เราดีใจที่คุณมีความสุข และพวกเราหวังว่าคุณจะกลับมาพักที่โรงแรมของพวกเราอีกครั้งครับ

Dear Wisarut, Thank you so much for staying with us at Khum Phucome Hotel. A thank you for taking the time to leave such a positive review and a perfect score! We hope you enjoyed your time in Chiang Mai and we hope you see you again in the near future.

您好 谢谢您光临我们酒店。我们希望你住得愉快。请在不久的将来再来我们酒店。 群富康酒店向你致以诚挚的问候。

Hi Gregory, We are sorry we did not meet your expectation according to your score/feedback you gave us. If you can leave us with a written feedback of what we can do better we would appreciate it very much.

Hi Jeonghwa, Thank you for staying with us at Khum Phucome Hotel. We would like to inform you that we do not have a heater in our rooms. This is very common for most or all the hotels in Thailand/Southeast Asia as we are in a tropical region. If you are cold, you can request extra blankets by calling our front desk which is opened 24hrs. Thank you for your understanding and we hope you can come back to visit us again in the near future.

Hi Michael, Thank you so much for choosing to stay with us at Khum Phucome Hotel. We hope you can come back to visit us again in the near future.

Hello, Thank you for staying with us at Khum Phucome Hotel. We hope you enjoyed your stay and we wish you to come back to stay with us again.

ถึง คุณลูกค้า, ขอบคุณสำหรับการมาพักผ่อนที่โรงแรมคุ้มภูคำ พวกเราขอขอบคุณในการเสียสละเวลาแสดงความคิดเห็นให้แก่เรา เราดีใจที่คุณมีความสุขกับอาหารเช้าและอุปกรณ์ในการออกกำลังกายของเรา พวกเราหวังว่าคุณจะกลับมาพักที่โรงแรมของพวกเราอีกครั้ง

Hi Hing Cheung, Thank you for staying with us. We are sorry that we did not received a better score from you. Please let us know what we can do better to help you improve your experiences at the hotel. We hope to serve you better in the future. Thank you for the feedback.

Hi Jinyoung, Thank you for taking the time to leave us a feedback. Our swimming pool is quite large and bigger than most standard hotel in Chiang Mai. It's perfect for families because we have two kid size swimming areas attached to the main pool. Thank you for staying with us at Khum Phucome Hotel. Hope you can come back to visit us again.

Dear InSeon, Thank you so much for staying with us at Khum Phucome Hotel. A thank you for taking the time to leave such a positive review and a perfect score! We hope you enjoyed your time in Chiang Mai and we hope you seen you again in the near future.

Hello, Thank you for choosing to stay with us at Khum Phucome during the New Year. And thank you for taking the time to review/rate us. We wish you the best in 2020 and hope to see you again in the near future.

Dear James, Thank you so much for staying with us at Khum Phucome. It was our pleasure hosting you during the New Year. We are happy that you find our hotel worthy of a 10/10 score and we appreciate you taking the time letting us know. We hope 2020 will be a great year to you and your families. Hope to see you back soon.

Hi K. Amporn, Thank you so much for taking the time to leave us a positive score. Please let us know next time what we can do better to deserve your perfect score. Thank you and we hope you come back to stay with us again.

Hi Nucha, Thank you so much for staying with us at Khum Phucome Hotel. If you can leave us with a written feedback of what we can do better to deserve a better score we would appreciate it really much. We hope you come back in the near future.

Hello, Thank you so much for taking the time to leave us a feedback and letting us know about the Wi-Fi signal in your room. We are sorry that you were having an issue with the signal. We recently upgraded all the rooms to have their own wireless router so there shouldn't be any problem. For your case, I will have my IT guy check on it to see what can be the caused. Thank you again for letting us know. In the future, you can always let the front desk know and we can send the IT guy to go investigate right away or move you to another room. Thank you for staying with us and Happy New Year!

Dear K. Supakid, ทางโรงแรมขอขอบคุณลูกค้าที่ไว้วางใจการบริการของโรงแรมและหวังเป็นอย่างยิ่งว่าจะมีโอกาสได้รับใช้คุณลูกค้าครั้งต่อไปในโอกาสหน้าขอบคุณครับ

Dear R, Thank you so much for taking the time to leave us such a positive comment. We are really happy your time with us was amazing! And thank you for spending the end of 2019 at Khum Phucome Hotel. We wish you a Happy New Year and let 2020 be an awesome year to you and your families.

Hi K. Thanaphat, ทางโรงแรมขอขอบคุณลูกค้าที่ไว้วางใจการบริการของโรงแรมและหวังเป็นอย่างยิ่งว่าจะมีโอกาสได้รับใช้คุณลูกค้าครั้งต่อไปในโอกาสหน้าขอบคุณครับ

Hello, Thank you for taking the time to leave us a feedback. We appreciate it very much. About the mattress, our local customers do preferred a hard mattress which is very common in Thailand. If you preferred a softer mattress please let our front desk know and we are happy to accommodate your need. Thanks again for staying with us at Khum Phucome and we hope you come visit us again.