4/10 (不満)
CHING SHU
家族旅行
2023 年 10 月 3 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It was terrible experience to choose this hotel and the accident ruined our vacation. We arrived around 10:30pm, and the surrending was very dark. Since it was pouring rain and late night, we were very tired and wanted to take rest asap. When the receptionist took us to our room with two candles, we just realised it was power outage. NO electricity, NO hot water, NO Wifi, NO torch! The only thing the hotel offered us were two candles, which placed on the plate and could be fall down anytime, very dangerous to us. Therefore we asked the receptionist wether we could move to other hotel iff they didnt know when the situation can back to normal. The receptionist was very nice, she helped us to communicated with her manager, and found another hotel for us (we dont have WIFI at that time). Around 12am, finanlly we could leave this very dark hotel, and it was very scary experience for us.
I think the hotel should improve their emergency response measures, since the receptionist told us it happened sometimes, but they have no action to deal with situatation. Be careful when you want to book this hotel, it looks nice, but some potential risk may happen.
CHING SHU
2023 年 9 月に 4 泊滞在