Exterior
Check availability

Reviews of Grand Hyatt Chengdu

4.5 out of 5
Grand Hyatt Chengdu
No. 8 South Chunxi Road, Jinjiang District, Chengdu, Sichuan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 50 out of 71 reviews" "
Rating 8 - Good. 16 out of 71 reviews" "
Rating 6 - Okay. 3 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Chengdu. This hotel totally sold me on Hyatt and I cannot justify staying at Marriott properties anymore. Marriott has taken their eye off customer service and it shows. Grand Hyatt offers luxury hotel experience and simply the best breakfast buffet experience in China.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tania

Stayed 2 nights in Dec 2023

10/10 Excellent

Wai k

Stayed 4 nights in Oct 2023

10/10 Excellent

Richard David

Liked: Cleanliness, staff & service, property conditions & facilities
Good environment , good location , hotel is very clean and nice
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a very convenient location, lots of shopping malls and restaurants around. Staff friendly and helpful. The manager prepared a cake for my wife on her birthday, it was kinda suprised and sweet. The room overall was good, just some spots are not very well maintained while the public area is nice and clean.
Stayed 4 nights in Dec 2021

8/10 Good

Suk yan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Grace on Dec 23, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. we hope to welcome you back to our hotel in the very near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt solves avoidable issue caused by Hotels.com
I booked club room for two persons with two twin beds and with breakfast included for 2 persons. Apparently Hotels.com sent Grand Hyatt confirmation for only one breakfast included. I showed the hotel staff the receipt from Hotels.com which said “breakfast included” but without the exact wording from the original room description. I find this to be a significant issue on Hotels.com - ie, the receipts which are issued do not show the same level of detail of what you are buying on the website. In the end, the Hyatt staff agreed to provide two breakfasts but not after much discussion. This hassle could be avoided if hotels.com issued more detailed receipts of what its customers are paying for.
Stayed 2 nights in Nov 2019
Response from grace wang on Dec 10, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future. Best regards, Grand Hyatt Chengdu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Grace on Dec 16, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wayne, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a very convenient location. Staff are very friendly. Will stay again if go back to Chengdu
Stayed 3 nights in Sep 2019
Response from Grace on Sep 9, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future. Best regards, Grand Hyatt Chengdu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Grace on Aug 5, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future. Best regards, Grand Hyatt Chengdu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Grace Wang on Jul 19, 2019
Thank you for staying with us.

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019
Response from Grace Wang on Jun 20, 2019
Thank you for staying with us.

8/10 Good

Joe, shanghai,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in walking distance to many restaurants and shopping. There were things I wasn’t comfortable seeing. Even though there were controls on how you got to rooms. Strange women would jump on elevator at night with out room key. No one at hotel to control this.
Stayed 2 nights in Jan 2019
Response from June Jia on Jan 28, 2019
Dear Guest, Thank you for sharing your experience at Grand Hyatt Chengdu. Regarding the elavator issue, we will share your experience with hotel team for future improvement, and we are looking forward to welcoming your next visit in the very near future.

10/10 Excellent

Eunhye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from June Jia on Nov 19, 2018
Dear Guest, Thank you for staying with us. We appreciate your feedback! We all look forward to welcoming you again on your next visit to Chengdu.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It’s a good place to stay. Very convenient . Easy to everything
Stayed 4 nights in Oct 2018
Response from JuneJia on Nov 6, 2018
Thank you for staying with us. We appreciate your feedback! We all look forward to welcoming you again on your next visit to Chengdu.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel, worthy of a Grand Hyatt!
Superb hotel all around. Great location. Next to several pedestrian shopping streets. Close to subway stop. Super friendly staff. Wonderful buffet for breakfast. For guests with Executive Lounge access, the evening cocktail can be a great dinner substitute, making it a great value. Will highly recommend!
Stayed 4 nights in Oct 2018
Response from June Jia on Oct 22, 2018
Dear Guest, 

Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu.
Our hotel situated in iconic Chunxi Road, heart of Chengdu, and 10 minutes walk from Taikoo Li District. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018
Response from June Jia on Oct 17, 2018
Thank you for staying with us. We appreciate your feedback! We all look forward to welcoming you again on your next visit to Chengdu.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, comfortable room and excellent service
Stayed 4 nights in Oct 2018
Response from June Jia on Oct 17, 2018
Dear Guest, 

Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu.
Our hotel situated in iconic Chunxi Road, heart of Chengdu, and 10 minutes walk from Taikoo Li District. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convinece location, nice city view. Friendly service
Stayed 1 night in Sep 2018
Response from JuneJia on Oct 8, 2018
Thanks for staying with us. We appreciate your feedback! We all look forward to welcoming you again on your next visit to Chengdu.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from June Jia on Sep 25, 2018
Thank you for staying with us.

10/10 Excellent

boon , canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to mrt n shopping area
Stayed at club room. D lounge was very nice n has a great view. Good display of breakfast n lounge. Staff at d lounge like Mr li , lyn yang whom i got to get their names n in fact each n everyone of d staff including housekeeping n conceirge were very accomodating ,helpful n making sure one has a great stay. Highly recommended.
Stayed 5 nights in Mar 2018
Response from June Jia on Mar 26, 2018
Dear Guest, Thank you for choosing Grand Hyatt Chengdu for your recent stay and taking the time to write comments to us. I am pleased to know that you appreciated the hotel management and assistance of our staff and enjoyed your stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to grand club staff. This will certainly motivate them to keep up the good work. We all look forward to welcoming you again on your next visit to Chengdu.

10/10 Excellent

Vic, Diamond Bar, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and good hotel location
I am a frequent business traveler and take vacation trips as often as possible. I have been to exotic locations with private pool and villa type rooms and rarely praise about a hotel. I booked Grand Hyatt Chengdu mainly for the location and convenience but surprisingly this hotel exceeded my expectation. Hotel staff was well trained and friendly. For a downtown hotel the room was a good size. The bath room has a big shower and a nice bath tub. Very relaxing every morning and before sleep for a nice dip in the tub. Breakfast was full of selection and will guarantee mess up your diet. Fitness room has state of the art equipment. Overall I was very pleased and if have another biz trip will definitely come back to this hotel.
Stayed 3 nights in Oct 2017
Response from June Jia on Dec 5, 2017
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay unfortunately
excellent car service from airport perfect check in with nika
Stayed 3 nights in Sep 2017
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
It's a fantastically designed hotel, well located in downtown Chengdu. Had a cool bar on the lobby level with live music.
Stayed 2 nights in Aug 2017
Response from JuneJia on Sep 13, 2017
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.

10/10 Excellent

Lila Wai Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay in Danang
We have a pleasant stay. Room is spacious with nice buffet breakfast. Hotel staff are helpful and polite. Hotel is in great location, central to most tourist spot.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hyatt excellence in Chengdu
Loved the Grand Hyatt Chengdu! Stayed here for business - felt very comfortable and at home - staff were extremely attentive and welcoming. While we did not want to leave the hotel, the surrounding area and location was also a great base for Chengdu. Would thoroughly recommend and return when possible.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service standard. room service and requests was promptly delivered.

10/10 Excellent

SDJA, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Highlights in Chengdu
Other than the pandas and the Sichuan food, the Grand Hyatt was easily one of the best parts of our trip to Chengdu. First of all, the hotel just opened in early 2016. Everything feels clean and almost new. More importantly, the service was so good, it had us scratching our heads. The staff were full of smiles, friendly, responsive and helpful. They didn't always have the best or most accurate advice so I would double check things, but they always tried hard. We got a Grand Suite with two twin beds. Note that these were twin beds and not the two bigger full beds you sometimes find at other hotels. Room was huge and comfortable. Everything still felt new and worked perfectly. Toilet did not work well but minor detail. We only ate the the breakfast buffet, but the noodles were excellent. They had a Dan Dan Noodle that was better than most of the local restaurants we tried. Great for business or family. Highly recommended. There wasn't a single thing we were unappy about with our stay at the Grand Hyatt in Chengdu.

10/10 Excellent

YICHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Hung yee

Stayed 2 nights in Jul 2023

10/10 Excellent

SOONWON

Stayed 2 nights in Jun 2023

6/10 Okay

SHUANG

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

CHI WA

Stayed 2 nights in May 2022

10/10 Excellent

CHEUK SIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點好，服務好。慶生還送了個生日蛋糕
Stayed 1 night in Dec 2021

10/10 Excellent

BING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家庭出行, 行!
住了五天, 豪华套房的面积还是相当舒适的. 有空间给孩子们走动, 早餐的内容也很丰富, 点个赞.地理位置也是绝了. 想逛春熙路, 想到太古里和IFS买买买, 想看祼眼3D, 也几乎就是出门的距离. GOOD.
Stayed 5 nights in Jul 2021

10/10 Excellent

Zhengjie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Kini Wang on Mar 25, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Charlie, Osaka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広めでゆったり過ごせる。朝食付きの場合のバイキングの種類も豊富。隣にデパートもあり、繁華街にも近いので至極便利なロケーションです。
Stayed 3 nights in Dec 2019
Response from Kini Wang on Mar 25, 2021
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. we hope to welcome you back to our hotel in the very near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Grace on Dec 16, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
中国の地方都市では最高品質ですが、現地清算と伝えてあるにも関わらず、日本の登録カードで清算された。
Stayed 1 night in Oct 2019
Response from Grace on Oct 24, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future. Best regards, Grand Hyatt Chengdu

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Grace on Oct 23, 2019
Dear Guest, We are delighted that you had such a pleasant experience with us at Grand Hyatt Chengdu. Look forward to welcoming your next visit in the very near future. Best regards, Grand Hyatt Chengdu

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
ホテルの周りにお店がたくさんあって、便利でした。
Stayed 4 nights in Sep 2019
Response from Grace on Sep 25, 2019
Dear Guest, Thank you very much for taking time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future. Best regards,

4/10 Poor

ラブ子

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
荷物を自分で持っていきたいと言ったが運ぶと言われ、二時間来ないのでフロントで文句を言ってやっときた。頭に来た。電気が切れている箇所二ヶ所。テレビは途中でショートしてみれなくなった。二度ととまりません
Stayed 3 nights in Aug 2019
Response from Grace on Aug 20, 2019
Dear Guest, Thank you for sharing your experience at Grand Hyatt Chengdu. Regarding the concierge and tv problem you have mentioned, we apologize for the inconvenience caused, we will share your experience with hotel team for future improvement, and we are looking forward to welcoming your next visit in the very near future. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Grace on Aug 20, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が素晴らしい。英語か中国語が分かる人には素晴らしいホテルである。
Stayed 4 nights in Aug 2019
Response from Grace on Aug 20, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
이정도면 좋지만. 주변에 더 싸고 좋은 호텔이 있네요
위치는 좋습니다. 하지만 너무 중심가이다보니 로컬 음식을 먹으려면 좀 멀어요. 호텔 입구는 1층인데 로비는 15층입니다. 객실을 가려면 15층에서 내려서 엘리베이터를 갈아타야합니다. 불편합니다. 객실은 스위트룸이었고. 창문이 넓게있어서 뷰가 매우좋았습니다. 하지만 티비에는 한국채널이 하나도 없었고, 와이파이 속도는 빨랐지만 네이버와 다음이 막혀있었으며, 수압이 매우 약했습니다. 스위트룸이라 라운지에서 조식을 먹었는데 부실합니다. 비위가 좋은편인데 오믈렛은 이상한 냄새가 나서 안먹었어요.
Stayed 2 nights in Aug 2019
Response from Grace on Aug 19, 2019
Dear Guest, Thank you for sharing your experience at Grand Hyatt Chengdu. Regarding the wifi and the variety of food you have mentioned, we apologize for the inconvenience caused, we will share your experience with hotel team for future improvement, and we are looking forward to welcoming your next visit in the very near future. Best regards, Grand Hyatt Chengdu

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Grace Wang on Jul 4, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future. Best regards, Grand Hyatt Chengdu

8/10 Good

BIN

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2019
Response from Grace Wang on Jun 20, 2019
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
比較的きれいで、快適に滞在できました。
Stayed 4 nights in Apr 2019
Response from MarCom Manager on May 8, 2019
Dear Guest, Thank you very much for taking the time to write a review for us, we are happy to hear that you had a memorable time during your stay in Grand Hyatt Chengdu. We appreciate your positive comments and feedbacks; furthermore we hope to welcome you back to our hotel in the very near future.