Château des Roches Tranchelion

Everything was perfect for our stay, all the front desk people very nice and helpful, for anything we need it thank you

The room was questionable. When I walked in I immediately noticed that while the bed, cabinets, and desk area were nice, the rest of the room was poorly maintained. The wallpaper was peeling off the walls, the room smelt like paint and poorly circulated air,the vents were filthy, the walls were a bit yellow, and the carpet was stained/DIRTY. There were literal green and grey patches on the carpet where dirt had collected. Some of the furniture was placed on top of the dirtier parts of the floor rather than having it cleaned. I think a lot of the marketing photos are AI and some of the furniture in the room didn't match. Additionally, as I was showering the showerhead bar became disconnected from the wall due to a loose nail ,and almost completely fell off. This could have been dangerous. The staff in the restaurants and at the front desk were nice. However, there were a few times where they didn't have a bartender to work the bar despite still displaying open times. The heat worked in the room ,but it took a while for it to settle in/startup. The wifi worked well ,breakfast /dinner options were pretty good, and the lobby area/ballrooms were renovated well.