4/10 (不満)
Susan B.、NJ
2023 年 4 月 14 日
気になった点 : 清潔度
Listing not as described - not well cared for
Unfortunately this property appears to be significantly under maintained and managed which made for an uncomfortable stay. Prior to arrival host was insistent on communicating through whatsapp which we did not have access to right away. Information about check in was not really provided until day of - after much insistence- which due to travel challenges - created extra stress and concern about the property. Upon arrival and meeting with property manager - it was stressed that due to a big storm the day prior - which there was very heavy rain and winds- resulted in issues with home. Pool was unusable, looking like it had not been cleaned in long time and water apparently emptied out almost 2 feet from where it should be. Tree was down blocking drive- which is a bright spot- because that was addressed and cleaned up by the next day - But our biggest upset was not what could have happened in a storm but the overall keep of the home. We arrived to an almost full garbage can, cleaning products (glad it was being cleaned!) but no additional trash bags. so we bought some. Ran out of toilet paper on last day - could not find any more around. There were several personal items around the home- appearing as though it was not sorted out properly, loose change around on tables, even the owners personal driver license on the night stand with other personal affects. The shared bathroom toliet seat was so loose it was unable to be used safely., and not able to be flushed easily as the water needed to be turned on and off to prevent it from flooding the house - so we were told. So elderly mother and young son utilized master bath toilet - which was fine - but disruptive as they both were needing to use it through the night walking by my husband and I sleeping. Owner did offer option of 'other' space on property - which was kind - but no air conditioning for my elderly mother was worse than not having a toilet handy. But this toliet issue was not due to storm or new- so not sure why it wasnt addressed previously. Listing mentions a comfortable and well outfitted kitchen fit for a chef - so happens my hubby is a chef - and I can report that - although there was some nice kitchen aid tools around - the gas stove top was not operational - and the single burner hot plate cooker took a long time to even boil water - so barely usable. Oven was functional - refrigerator appeared new. We did not dare try the dishwasher or washing machine.Trampoline? NO :(
Susan B.
2023 年 4 月に 3 泊滞在