2/10 (非常に不満)
Frank
カップルで旅行
2026 年 1 月 5 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The entrance smelled like we were in a dog kennel. It smelled like dogs in the room as well. 2 rooms down from us, a guest left their dog alone in their room. The dog was barking for over an hour. IU called down to the front desk and was told that they can't do anything since they are a " pet friendly' place. I asked her if they were also a " human friendly" place and she hung up on me. Instead of addressing the noise, we had to pack our belongings to move to a different room. We then met with Noah Bell, manager of this location the next morning. He apologized and promised us 50,000 Hilton Honor points. He only gave us 20,000 pts. I have left him 3 messages and 2 emails. None have been answered.
Frank
2025 年 12 月に 4 泊滞在