Find hotels near Charles River, from ￥10,946

"Clean room"

"I booked a room with one king bed through Expedia, and the reservation clearly confirmed that room type. However, when I arrived at the hotel, the room had two twin beds instead. When I returned to the front desk to address the issue, I was told that all of the king rooms were already booked, even though my reservation specified a king bed. What made the experience more frustrating was the lack of assistance from the front desk staff. There was little effort to help resolve the situation or offer any alternative solution. In addition, I had prepaid for breakfast, but the breakfast vouchers were not provided during check in and I had to remind the staff to give them to me. Overall, the stay was disappointing because the room type I reserved and paid for was not honored, and the service during check in did not reflect the level of hospitality I expected."

"Great"

"Very happy with cleanliness of the room. Comfort of bed & pillows was very good. Room was spacious but bathroom a bit tight.. Had a microwave, mini fridge, single cup coffee maker. A good stay."

"I booked this location because it was close to an event I was attending. On the day of my arrival, I tried calling the hotel several times before getting there, but no one answered. Eventually someone picked up the phone, but the call was immediately disconnected. When I arrived at the hotel, I had to wait about 15 minutes at the front desk before an employee returned to assist with check-in. The front desk agent came from the back office and simply asked for my ID, handed me the room keys, and that was it. There was no greeting, no welcome, and no typical check-in interaction such as asking how my day was or if it was my first time staying at the hotel. It was also not late at night, so I was surprised by the lack of staff presence and customer service. Based on my past experiences with Hilton properties, this interaction did not reflect the usual Hilton hospitality standard. I hope management reviews their front desk service so future guests receive a more welcoming experience."

"Black mold infested. Left early my health was declining. But the front desk person was nice. "

"Outrageous pet fee $150. I was only there one night. Also you have to pay separately for parking"

"Amazing staff and service dog friendly "

"Very nice hotel...attached restaurant just mediocre...but staff friendly...only minus, why not add a refrigerator and microwave?"