Charcott Vacations from ￥239,174

The room was quiet but needs to be updated . The bedsheets were clean, the TV worked, the bathrooms were terribly small. The barn door to the bathroom did not work properly and it was right across from our bed. The front desk staff was helpful. The housekeeping service was okay. It took 30-45 mins for an iron and a bottle of water. The lobby was beautiful. If they renovated the rooms like the lobby, I would come back.

It was a great stay.

I didn’t have a great stay I ticked the good star. The thing about the Berkeley is it should be re-named as it bares no resemblance to the original Berkeley Hotel we first stayed in 30 years ago .It has gone through some great changes over the years the Blue bar and Collins room designed by David Collins and didn’t Sir Richard Roger’s design the entrance . Now you have the Collins room area that has nothing to do with the hotel and a strange mash up between the new Emory hotel owned by the May

Staff excellent 5*, but property is not a 4* hotel in my experience, Rooms are tired and in need of refurbishment/decorating e.g. paint missing from walls, bathroom sealant peeling and green/black in areas, window frame rusting/mouldy on inside, tv’s worked intermittently, ac fan speed could not be turned down as engineer advised broken, so “choose off or full fan speed” was the response, which wasn’t great. Breakfast is okay but lacking veggie hot options, fruit choice is limited. Having a kitchen area was helpful.

Hotel was very clean and offered a good breakfast. Staff were very nice and helpful.