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「The breakfast attendant was not very friendly. She just put out the food…no smile, grumpy looking, maybe just having a rough morning. The shower pressure was not the best this morning or yesterday. All in all, as much as we patronize this property due to visiting family in the area, we may look for another hotel to lodge. It just did not give us the satisfaction that we are used to, unfortunately.」

「The staff was great. The room was nice. The only thing I would say would be the pull out sofa bed mattress needs to be changed out.」

「We were very impressed by this property. Staff was very helpful, rooms clean and well maintained. On site restaurant very convenient. Location central to greater Newport News area. Would definitely stay again.」

「What wasn’t to like」

「Renovated rooms was a huge plus!」

「 The property itself need a lot over work don’t to it and the service was horrible not worth the price 」

「The first floor smelled of some sort of cooking that reeked. Breakfast was an after thought.」

「We stayed from Friday to Wednesday and our room was never cleaned. The front desk was helpful in providing clean towels and plastic bags for trash and explained they were low on staff. The team at Burger Theory: Cece and staff were great!」

「部屋の清掃が滞っている。 到着後チェックインまで部屋の清掃の為に3時間ほど待たされた。 また、6日間滞在したが一度も部屋の清掃が行われなかった。」

「Poor shower pressure, noisy outside by air conditioning machine. Close to shopping center.」

「This location was so nice for families. Clean, nice staff, great breakfast, nice pool and good location (near everything you need including the airport).」

「The room was clean. The staff was friendly and helpful. I will definitely come back on my next trip.」

「Room 930 is very worn and in need of maintenance. The bathroom vanity is heavily worn, and the exposed wood should be refinished, painted, or stained to improve the appearance. Tiled shower had black spots in the corners. The carpet and chair also showed significant wear, making the room feel dated and uninviting. The ceiling vents had noticeable dust buildup, which contributed to throat irritation during our stay. In addition, the TV was quite small and offered only basic channels. We were...

「Clean large suite with full kitchen!」

「run down」

「The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

「Quiet, walking distance to many places to eat and Shop. Close to Bush Gardens and Colonial Williamsburg. Would stay again.」