Castellina in Chianti Vacations from ￥486,182

I’ve stayed at this property several times over recent years so I have seen changes - some good and some not great. The staff is very nice and helpful. That has always been my experience. The lobby changed to the first floor a couple years ago and is a much nicer welcome! The rooms are clean but found the bathroom to be very tiny in the section of the hotel we were in. No elevator to rooms means the poor employees have to lug heavy luggage up and down the long staircase for guests and I found this to be very disappointing. There should be a staff elevator to transport luggage. On route to our room I felt a bit like I was in a college dorm - with a hallway split between hotel rooms and I believe a school….not very appealing or at the caliber of the hotel. The rooftop bar views are quite beautiful but the only atmosphere is the views at sunset. I miss the old bartender who was quite passionate about mixology. My drink was overpriced and not so good.

L’hôtel est sensationnel et le service offert par le personnel est impeccable. Merci !

Great hotel - quality of room, cleanliness, staff were brilliant and so helpful. Breakfast was excellent. Would definitely stay here again - also great location on the river near the Uffizi.

Air conditioning was unacceptable. It was 96 degrees in Florence (36C) the whole week. The room was 81F (27.4C) when we arrived. The A/C was intentionally neutered to blow air at the lowest setting and the room never cooled down below 79F (26C). Absolutely ridiculous to sweat out your paying customers. Stay somewhere else!