We are a Northern Michigan family w/ a 6 & 2 y/o that looked forward to & did enjoy our time escaping clouds & snow for Christmas 2021 (#riseofCOVIDomicron). Norman kept our lines of communication open. We were nervous upon arrival that the safety net was not up around the pool. Norman happened to be in town and put it up for us upon my request. Norman also came over & did a “bug treatment” after I noted the tiniest ants marching in the kitchen cabinets, on the ground, & in the master bathroom. Whatever he did slowed them for a few days. However, they were still present. I was especially careful to keep food off the floors & counter & invested in disinfectant wipes I used liberally. Happily, I was able to use some of the provided washer pods to remedy the situation, but we were disappointed to find some of our bedding was dirty upon the first night. Norman was receptive of my report about the leaking master sink, lack of water pressure & lack of sink stoppers in that same sink & the tedious position we had to leave the working master sink to prevent its leaking, & the rocking toilet, but we did not see any resolution of these issues while at the house. Additionally, the oven stopped working, the garage access door handle would fall off, the master hand-held shower head was broken, we never got the jets to work on the hot tub, the granite shelf on the hot tub was loose, and there were loose tiles in the house. I was disappointed to have chosen the home with the promise of bikes & kayaks in the listing only to find they weren’t there. Florida tasting water led us to buy a stand alone PUR filter that we left for the next guest.
I did deeply appreciate Norman’s flexibility in allowing me to have my parents and brother join us when I didn’t know until just before we arrived that they could join us (still within the 7 guests..but not counted in my initial reservation.) I also loved having laundry pods, dishwasher pods, the noisy appliances to use them in, and enough trash bags for our two week stay. We bought liquid hand soaps for the kitchen and master. We loved and appreciated the ability to program pool and spa heating (thank you!) Overall , we did have fun in the area and appreciated the home for the stay! Thank you!
