「I cannot recommend this hotel enough. The property is beautiful, but it’s the staff and service that truly set this place apart. Throughout my stay, all the staff were incredibly attentive, helped me find my way around the best local spots, and had the most positive and helpful attitude all round.
The location was also perfectly placed in Georgetown, close to all the tourist spots whilst not being on a busy or noisy road.
Breakfast was included and, much like the heritage of Penang itself, I was...
「The window lock on the shared balcony was broken, leaving it easily accessible from outside.
So we asked a room change, but unfortunately, the only available alternative was a dark room facing inward, with absolutely no view of the sky.
The hotel staff insisted on calling this an "upgrade."
Next day, we were told "repaired" and returned to the Premier Room, but the lock broke again immediately.
This time, however, staff said that "no one would come in," so we had no choice but to tie the handle...