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Reviews of Riu Palace Las Americas - Adults Only- All Inclusive

4 out of 5
Riu Palace Las Americas - Adults Only- All Inclusive
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2498 out of 3742 reviews" "
Rating 8 - Good. 755 out of 3742 reviews" "
Rating 6 - Okay. 262 out of 3742 reviews" "
Rating 4 - Poor. 100 out of 3742 reviews" "
Rating 2 - Terrible. 127 out of 3742 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is the resort does not serve top shelf alcohol.
Stayed 7 nights in May 2024

6/10 Okay

Lekisha

Liked: Cleanliness, staff & service, amenities
The property is a little older. However, it served its purpose.
Stayed 3 nights in May 2024

6/10 Okay

Christopher T

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort the location is amazing. The rooms are better than expected and very clean. The food was absolutely terrible and that is being conservative. The entertainment at the resort was mediocre however the beach access was exceptional. Outside of the food it’s a beautiful place
Stayed 3 nights in May 2024

10/10 Excellent

Ievgen

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 7 nights in May 2024

10/10 Excellent

Yessenia

Traveled with partner
Liked: Staff & service, property conditions & facilities
Absolutely loved it!!!! The staff is the best always so attentive and going beyond measures. Definitely coming back!
Stayed 4 nights in May 2024

10/10 Excellent

Nicole Ann

Traveled with partner
Liked: Staff & service, property conditions & facilities
Love this property. However some of the cliental is a little low brow. They would bring their music to the beach and disrupt other guest relaxation. The hotel itself is excellent. Very clean, very well maintained. Beautiful beach and view
Stayed 6 nights in May 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's smaller than most properties, which is nice to get around. It's very clean, and beautiful! Rooms are nice, food is great! A couple things I'm not happy with, we have to go to a bar prior to dinner, and walk with drinks to restaurants, unless you are fine with beer/wine. Very inconvenient! Also, the main pool just off the lobby has no bar, while the busy, vibrant pool has two!! As good as the service is for people taking drink orders at that pool, there's always a long wait.
Stayed 7 nights in May 2024

6/10 Okay

Kelli

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024

10/10 Excellent

Janessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely nice and the resort was very clean.
Stayed 4 nights in May 2024

8/10 Good

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Took a long time for room to be ready for check in. Also, water leak in bathroom and had to be moved.
Stayed 3 nights in May 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2024

8/10 Good

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
food quality is mediocre,cheap fish and meat terrible,they need a good Chef,orange juice taste like medicine,spanish ham and manchego cheese not from Spain sure,beeing many times in this Hotel and not coming back.Service is excellent but not the food.
Stayed 3 nights in Apr 2024

6/10 Okay

Cheryl Jean, Menifee

Traveled with family
Liked: Cleanliness, amenities
I put a negative review and received an E-mail back from the hotel. The reason is: when we checked in the girl who gave us our room number said, "I GAVE YOU A ROOM UPDATE". LIE! Response from Hotel was updates on rooms are given on availability. OK, I get that but, WHY SAY IT WHEN CHECKING IN IF IT'S NOT AVAILABLE! THEN WE HAD TO CALL DOWN FOR PROBLEMS WITH OUR ROOM: BOTH BATHROOM SINKS PLUGGED, PICTURE ON WALL HANGING ON BY ONE SIDE, LIGHT BY THE BED GOING OFF & ON, COFFEE POT NOT WORKING ETC! The reply I received was that the hotel offered us another room and we did not move. FIRST OF ALL: When you go on vacation and are told your room is ready then it SHOULD BE UP TO FIVE STAR READY AND NO CALLS TO FIX ANYTHING! Vacation means YOU DON'T DEAL WITH ANYTHING BUT RELAX.
Stayed 7 nights in May 2024
Response from Hotel Riu Palace Las Américas on May 24, 2024
Dear Cheryl Jean,We are very grateful for your review and for staying with us.Nonetheless, we regret to read that our service did not meet your expectations, as our goal is to make your stay memorable. We are concerned to read about the issues you raised.Please accept our apologies.We will sent your feedback to the management and we hope to host you again in the future for a more positive experience. Best Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

6/10 Okay

Zaira

Disliked: Property conditions & facilities
The hotel and lobby are beautiful, the rooms are super outdated a slight smell of humidity, the AC system was not the best in the room. A bad smell by both bars by the pool, however the staff was amazing. The buffet food less than average, the food at the other restaurants there was delicious.
Stayed 3 nights in May 2024
Response from Hotel Riu Palace Las Américas on May 24, 2024
Dear Zaira,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy some aspects of your stay. Please accept our apologies for any inconvenience.We will do our best to work on these issues and hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 Excellent

Andrit

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was excellent, transportation with Mts company was disaster, we paid for upgrade and they were late 45 minutes, I almost lost the flghit.
Stayed 5 nights in May 2024

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, property conditions & facilities
By far it’s beyond any expectation till you see it. Highly recommended.
Stayed 3 nights in May 2024

10/10 Excellent

Abigail, shillington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu las Americas was a beautiful place. The guest range from all ages. You must get the ocean view. Waking up to such an amazing view just kick starts your day… the staff was AMAZING!!
Stayed 4 nights in May 2024

10/10 Excellent

Avivit, Rego Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!!! We loved the resort. Staff are friendly and the beach is so beautiful!!
Stayed 3 nights in May 2024

8/10 Good

Tolulope Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Izzah

Stayed 5 nights in May 2024

10/10 Excellent

Mattie M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks were good. Food was good as well. Clean rooms. Nice staff. Had a very good time at the resort.
Stayed 5 nights in May 2024

10/10 Excellent

JONATHAN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the resort's entertainment was great, there were some aspects that could have been improved during my stay. The pools, for instance, could have been a lot cleaner; I noticed mold festering on most of the steps, along with sand and other debris at the bottom of the pools. Additionally, the Cun Bar had a broken plastic water container that allowed bugs to enter. The experience at the Black/White restaurant was disappointing; the service was not very attentive, and we didn't receive our salads or crab cakes. The steaks lacked seasoning and flavor. However, the Mexican and Don Roberto restaurants stood out positively. On the service front, drink service could have been better throughout the resort. Room 133 had its issues; it never cooled below 19.5 degrees Celsius, and the TV had a poor connection with only 7 channels available. The remote, especially the Netflix button, didn't work well. The bed was uncomfortable, and the showers were not properly cleaned or filled. The shower heads had rust and calcium build-up. The mini-bar was disorganized, with a small refrigerator and a malfunctioning liquor dispenser. The first-floor hallway was stained and not well-maintained. The piano bar had broken railings and some stained chairs with loose handles, which didn't give a favorable impression. Furthermore, the Riu Class perk didn't enhance our experience; it didn't make a significant difference. However, we did enjoy the Riu Stage Bar and the Coffee Bar.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and employees always cleaning and smiling. Beautiful resort.
Stayed 7 nights in May 2024

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was excellent! I love that the infinity pool gets a lot of shade in the late afternoon. The food is wonderful too! I have stayed here several time, and in talking to others, many guests have also stayed at the RIU Palace before. That says a lot!!
Stayed 7 nights in May 2024

10/10 Excellent

Aimee, St George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous
Stayed 7 nights in May 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just all round beautiful!
Stayed 3 nights in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Just wish it was better transportation to and from airport everything else was excellent
Stayed 7 nights in May 2024

10/10 Excellent

Mehmet, Kissimmee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU is a reliable brand that don't dissappoint. Great hotel, have an upscale look and feel. -Property was clean, everything worked, hot shower, clean bed, good amenities -As usual the staff goes out of their way to make sure you have a good time -Drinks were meh, the usual icy slush, you can only expect so much from a swim up bar. -Food was good, freshly made, good tasting. There are few "specialty" restaurant on property that you can try out as well, no reservation required which was nice. The biggest suprise for us was the "Riu Party" events. There are 4 days out of the week, they shuttle all Riu hotel guests to a cenral Riu location for an all out party. They are themed, some are day some are night parties. There are food, drinks, huge knee high pool, constant foam and laser lights, swim up bar, patio area with great views and loud music with entertainment. It had very much like a College Spring Break vibes but it was pretty fun. After the 3rd event, we were pretty much partied out, can only take so much party anthems from 90's thats on a loop. Overall Great Stay, great location, great time! We would highly recommend a visit.
Stayed 5 nights in May 2024

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is simply beautiful! From the decor, to the food, to the cleaning rooms and facilities. Truly recommend and will be back for sure!
Stayed 5 nights in May 2024

10/10 Excellent

Cherie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a girls trip, and it was awesome. We needed a little R&R and Riu Hotel As Americas dod not disappoint. I also. Had a facial and message by Sandra whom was the Best. Definitely staying there again.
Stayed 3 nights in May 2024

10/10 Excellent

Jovana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and service ! Saturday night partiers were loud , but the other nights were mostly quiet
Stayed 4 nights in May 2024

10/10 Excellent

Larissa V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to concierge Andrea, she was very friendly and helpful, and concierge Edgar for providing a room with a rollover bed. Amazing atmosphere, beautiful view throughout property.
Stayed 6 nights in May 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Iron and phone were not working plus one of the bathroom sinks was plugged
Stayed 5 nights in May 2024

4/10 Poor

Valeria

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I do not recommend this property. They need to be more clean and offer better service to customers. One night I was cold and I tried to grab a blanket from the closet when I opened the bag to grab the blanket it smell like pee. This means that they never cleaned it from the previous guests in the room. Floor was not clean most of the time. Sheets were not comfortable or soft. Overall, restaurants for dinner are OK. Buffet is OK. The swimming pools are mostly clean. The bar to get drinks inside the swimming pool smelled like dirt. Staff is respectful, but not happy to greet you. Overall, the property is old and not modern.
Stayed 6 nights in May 2024
Response from Hotel Riu Palace Las Américas on May 21, 2024
Dear Valeria,Thank you very much for choosing us.Also, we thank you for taking the time to share your impression of your recent stay and for bringing this to our attention.If you wish to place a formal complaint please do it through your booking channel.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Best Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. Staff were very attentive and friendly, food beat I’ve had at all inclusive resort. 24 hour food/drink lounge is a genius idea! Would return to this resort!
Stayed 7 nights in May 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities
Very courteous staff.
Stayed 6 nights in May 2024

10/10 Excellent

Haley Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around, front desk and cleaning services were very responsive. Would recommend having more restrooms rather than just one in the lobby.
Stayed 4 nights in May 2024

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome!
Stayed 7 nights in May 2024

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good in terms of staff and service (Abu at the inside bar was our favorite!), everyone was so nice, helpful and service at the restaurants and bars was so quick all the time. But we overestimated the maturity of the adults-only resort crowd. All we wanted was peace and quiet, but unfortunately I think children would have been easier and more mature to deal with. It was so loud at night until 5am, people screaming and partying like wild animals, slamming doors all over the place. We barely slept. I would not stay here again because of all the noise. The breakfast buffet was excellent. I loved the omelet bar, all of the options (you think of it, they had it!), high quality fruit and delicious sweets. Nothing made up for the ridiculous noise at night though. Adults need to act better and have way more consideration for others in public places.
Stayed 4 nights in May 2024

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just beautiful ❤️
Stayed 5 nights in May 2024

4/10 Poor

Francisco

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The night manager was a rude employee very pretentious I won’t be going back which is a shame because everyone else was great
Stayed 4 nights in May 2024
Response from Hotel Riu Palace Las Américas on May 21, 2024
Dear Francisco,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right. Please accept our apologies.We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Best Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

10/10 Excellent

Joseph R.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was awesome!!
Stayed 7 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 2 nights in May 2024

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The beach area is clean and well maintained. Lots of options for dining on site and the staff was very helpful.
Stayed 5 nights in May 2024

10/10 Excellent

Chuong

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adding instant noodles in 24 hr lounge room. Many people stopped by asking me when I eating instant noodles that I brought in.
Stayed 4 nights in May 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort!
Stayed 10 nights in May 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever! We will be back.
Stayed 5 nights in May 2024

10/10 Excellent

Wyatt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly staff, became friends with them. Only we left cigarettes on our bar top and they took them.
Stayed 7 nights in May 2024

8/10 Good

Gagandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024