ラマダアンコールバイウィンダムベルコネンキャンベラの口コミ

8/10 (良い)

TAKAHASHI

出張

2024 年 3 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Clark is so kind and the room is so clean. I want to use again if I have the change to go to Canberra.

2024 年 2 月に 3 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 17 日)

Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

10/10 (非常に良い)

宿泊されたお客様

2018 年 9 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nice hotel with friendly staff.

Nice location and good staffs with comfortabl calm area and facilities. Breakfast was not luxuary but good enough. Near suparmarket (becareful opening days and hours) and Walk-in-distance shopping mall is convenient.

2018 年 9 月に 2 泊滞在

Jasonからの返信 (投稿日 : 2018 年 9 月 26 日)

Hi anonymous, Thank you for taking the time to give us your feedback we really appreciate it. I am very pleased that you enjoyed your time with us and we all look forward to welcoming you back when you're next in the ACT Kind regards Jason Ingram Operations Manager

4/10 (不満)

Philippa、Belconnen

カップルで旅行

2024 年 5 月 25 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

What used to be a decent budget hotel is now a run down, dirty, and poorly maintained property. It is clear that the management/owners do not care about maintaining good standards as the property will be demolished in the near future to make way for a new development. Housekeeping was by far the worst aspect of our stay. It was clear that the housekeepers did not clean our room at all, but gave the “appearance” that it had been serviced by pulling the top sheet tight across the disheveled bedsheets below. Thankfully they remembered to change the towels which were required to mop up the leaking shower to avoid injury. I would suggest you take a door chock if you are care about your personal safety as the door locks were less than secure and being on a main road, with lots of foot traffic day and night with only your room door and a general access door between you, it did not provide a great deal of comfort. I would not stay here again and given the lack of care displayed, it is a saving grace that the property will cease to exist in the near future.

2024 年 5 月に 1 泊滞在

4/10 (不満)

Robert

カップルで旅行

2024 年 5 月 18 日

良かった点 : 清潔度

Construction works next door, starting at 7am daily

2024 年 5 月に 5 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 5 月 24 日)

Hi robertHi badarWe deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.

10/10 (非常に良い)

John

カップルで旅行

2024 年 5 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Liked it all

2024 年 5 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 5 月 24 日)

We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.Ramada Encore

8/10 (良い)

Masood

出張, グループ旅行

2024 年 5 月 10 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Bit more refreshments would be great!

2024 年 5 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)

We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.

6/10 (普通)

Richard

グループ旅行

2024 年 5 月 5 日

良かった点 : 清潔度、スタッフとサービス

Room was very cramped. Shower curtain did not contain water in the shower area so the floor outside the shower did not stay dry. Car parking was too far from the room.

2024 年 5 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)

We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.

8/10 (良い)

Daniel

カップルで旅行

2024 年 5 月 5 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備

Staff great , maintenance are poorly done walls in hall way and rooms are dirty, curtains are dirty and shower go hot and cold not nice to burn with or water

2024 年 5 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)

We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.

8/10 (良い)

Kuldip、CAIRNS NORTH

カップルで旅行

2024 年 5 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Good location

2024 年 4 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 5 月 5 日)

We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.Ramada Encore

8/10 (良い)

Josh

2024 年 4 月 28 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Good

2024 年 4 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 5 月 5 日)

We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.Ramada Encore

8/10 (良い)

Roy

カップルで旅行

2024 年 4 月 21 日

良かった点 : スタッフとサービス、施設のコンディションと設備

We enjoyed our stay with the exception of excess noise from jackhammer noise from adjacent building site and the meals delivered for room service were terrible.

2024 年 4 月に 1 泊滞在

NEHA からの返信 (投稿日 : 2024 年 4 月 22 日)

Thanks for choosing us. We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. Many Thanks GUEST SERVICES

10/10 (非常に良い)

Md Tanveerul

2024 年 4 月 20 日

2024 年 4 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)

We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.

6/10 (普通)

Adam

2024 年 4 月 12 日

良かった点 : 清潔度

気になった点 : スタッフとサービス、施設のコンディションと設備

Hotel was fine but was advertised on Expedia that bar and other facilities were available. The restaurant was closed as was the bar. Expedia let us down on this one with out of date information.

2024 年 4 月に 1 泊滞在

RAMADA TEAM からの返信 (投稿日 : 2024 年 4 月 13 日)

Dear Guest, Thank you for choosing us. We appreciate your feedback and try to get in touch with the Expedia for the same. ThanksRAMADA TEAM

6/10 (普通)

William

2024 年 4 月 8 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

10/10 (非常に良い)

David

グループ旅行

2024 年 4 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

It was clean and tidy and comfortable and close

2024 年 4 月に 1 泊滞在

Ramada team からの返信 (投稿日 : 2024 年 4 月 8 日)

Thank you for staying with us and sharing feedback.

10/10 (非常に良い)

Rosemary

家族旅行

2024 年 4 月 4 日

Did not receive a text to access the locked box and had to phone and disturb so done for Iate access

2024 年 3 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 4 月 7 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

10/10 (非常に良い)

John

2024 年 3 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

The hotel could not have been much better for the price. We had a good night sleep.

2024 年 3 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 30 日)

Thank you for choosing to stay at Ramada Encore.We appreciate your Feedback and Look forward to welcoming you back on your next visitKind Regards Guest Services

8/10 (良い)

gavin、GRANDE PRAIRIE

2024 年 3 月 26 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 設備とサービス

Just an old property with no love ! Although bed was good as was shower and the internet was worse than dial up ! Just don’t over pay !

2024 年 3 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 30 日)

Thank you for choosing to stay at Ramada Encore.We appreciate your Feedback and Look forward to welcoming you back on your next visitKind Regards Guest Services

6/10 (普通)

Ching Woo

カップルで旅行

2024 年 3 月 23 日

良かった点 : スタッフとサービス

Staff was excellent and courteous and patient. but construction at the next building was very noisy and started very early at 7am making sleep impossible then.

2024 年 3 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 25 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

2/10 (非常に不満)

Gina

出張

2024 年 3 月 23 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

a lot of noise, no food, no internet and I didn't feel safe at all

2024 年 3 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 25 日)

We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Guest Services

10/10 (非常に良い)

niket

2024 年 3 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Very spacious room, bathroom. Ample parking and that to free. Convenient location.

2024 年 3 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 18 日)

Thank you for choosing Ramada Encore Canberra. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Guest Services

10/10 (非常に良い)

chanthaly

グループ旅行

2024 年 3 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Staff is very nice & polite.

2024 年 3 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 17 日)

Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

4/10 (不満)

Cirenia

家族旅行

2024 年 3 月 17 日

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

We had to call in advance for having two single beds in one room instead of a double bed. We thought this was already stated when we booked.

2024 年 3 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 17 日)

We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

8/10 (良い)

Rebecca

カップルで旅行

2024 年 3 月 16 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Good basic accommodation for budget price-good for overnight stay

2024 年 3 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 17 日)

Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

10/10 (非常に良い)

man ying

2024 年 3 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 17 日)

Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

8/10 (良い)

Evangeline

家族旅行

2024 年 2 月 26 日

It’s ok for a short stay

2024 年 2 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 27 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 (普通)

Andrew

カップルで旅行, 家族旅行

2024 年 2 月 26 日

気になった点 : 施設のコンディションと設備

A bit tired and poorly maintained with a few broken or loose fittings etc. Noisy hot water system (knocking pipes when first turned on) and wildly varying temperatures while showering.

2024 年 2 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 27 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 (良い)

Natasha

2024 年 2 月 25 日

良かった点 : 清潔度

2024 年 2 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 27 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 (普通)

Garry

2024 年 2 月 25 日

良かった点 : スタッフとサービス

気になった点 : 設備とサービス

The bathroom was old...tapps in hand basin dripped and the pipes in the shower were loose and made a terrible noise. No plug for hand basin and no hair dryer.

2024 年 2 月に 3 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 27 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 (良い)

Lisa

カップルで旅行

2024 年 2 月 24 日

良かった点 : 清潔度、スタッフとサービス

Friendly staff & great value for money. Water pipes noisy when first turned shower on. Guest next door complained straight away which seemed extreme given it was around 6pm. Motel staff handled complaint without any fuss. Walking distance to Westfield & local club. Easy drive to stadium. Would stay again.

2024 年 2 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 25 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 (良い)

Terence

カップルで旅行

2024 年 2 月 21 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The room was very nice but they need to fix the bathroom which has water coming through the floor. It can be dangerous to slip

2024 年 2 月に 4 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 25 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 (良い)

Tupp

2024 年 2 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 2 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 25 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 (良い)

Ian

2024 年 2 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Not as quiet as I'd like.

Hotel was comfortable enough. The noise at the front of the building was not as quiet as the rear. The sound insulation between rooms was not great.

2024 年 2 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 25 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 (良い)

Lee

家族旅行

2024 年 2 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Staff very friendly and courteous. Location ideal.

2024 年 2 月に 3 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 25 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 (非常に良い)

Rudmer

2024 年 2 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Impressed with what you get for money. Well done

2024 年 2 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 19 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 (非常に良い)

David

2024 年 2 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Great location for our trip. Excellent shopping facilities, local lake parkland and easy access to all Canberra has to offer. The spacious unit had excellent appointments. Highly recommended!

2024 年 2 月に 3 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 15 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 (普通)

Scott

2024 年 2 月 11 日

気になった点 : 施設のコンディションと設備

Restaurant and Bar hasn’t opened since Christmas, wasn’t advised before booking, first advised at check in when opening times were queried. Had to be moved from my first room due unserviceable toilet. Second room smelled musty with shower water temperature constantly changing requiring adjustment.

2024 年 2 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 15 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 (不満)

Kiran

2024 年 2 月 11 日

気になった点 : 清潔度、スタッフとサービス

Tv not working Cleaner did not come later to clean Shower was alternating with boiling water and cold water could not take a decent shower

2024 年 2 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 15 日)

We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

4/10 (不満)

Anton

出張

2024 年 2 月 11 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

The shower was dirty and the hot water kept running out at 8am on a Sunday. The eatery was listed as open when i made my reservation and was not operational when i checked in.

2024 年 2 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 15 日)

We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

10/10 (非常に良い)

David

2024 年 2 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Great facilities, value and location for our purposes.

2024 年 2 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 15 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 (良い)

Halina

2024 年 2 月 9 日

2024 年 2 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 15 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 (非常に良い)

Peter

出張

2024 年 2 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

As this was a late booking for business purposes I was very happy with the service and facilities at this hotel. I would book again

2024 年 2 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 8 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 (普通)

Suzanne

出張

2024 年 2 月 7 日

気になった点 : 施設のコンディションと設備

Gym closed and restaurant and bar closed.

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 8 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 (良い)

Patricia

2024 年 2 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Weekend trip

Room was fine and on ground floor as requested but some of the television channels did not work properly and the fridge had a very loud humming noise when it kicked in which was disconcerting. Other than those 2 things the room was ok

2024 年 2 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 6 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 (非常に良い)

Reno

2024 年 2 月 3 日

2024 年 1 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 3 月 25 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

8/10 (良い)

Conrad

2024 年 2 月 3 日

2024 年 2 月に 2 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 6 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

2/10 (非常に不満)

Eded

出張

2024 年 2 月 1 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

Old and run down, dirty - more so a 2 star than 4, pictures online deceiving

2024 年 1 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 6 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 (不満)

Suzanne

2024 年 1 月 31 日

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

NEVER AGAIN

Checked in early as we were heading out for the day. Room not ready but that was OK. Returned later to pick up the key and the guy at reception had very bad body odour. No excuse for that in an air conditioned area...he either hadn't washed his clothes for several days or hadn't showered for the same period....he stunk!!! Also the place had grass growing outside on the footpath over knee deep and internally it's been left to slowly rot. We actually booked a queen room but the bed was more like a double...have stayed here many, many times but this will be the last. I also think the place may have been sold off so that could be the reason for the disrepair.

2024 年 1 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 2 月 1 日)

Hi SuzanneWe deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

8/10 (良い)

Michael

カップルで旅行

2024 年 1 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

it was all that we were expecting. Nothing flash, just a room as we required for an overnight stay.

2024 年 1 月に 1 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 1 月 30 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 (普通)

Glenn

カップルで旅行, 家族旅行

2024 年 1 月 29 日

気になった点 : 施設のコンディションと設備

Decor was outdated and not that great. Toilet cistern constantly leaked, ripped carpet in bedroom. Fridge cupboard area stunk. Not thoroughly cleaned each day we stayed for 5 nights booked and paid for 2 rooms. No food facilities only vending machines. Main door to our rooms form carpark would not lock and bottom damaged.

2024 年 1 月に 5 泊滞在

Guest Servicesからの返信 (投稿日 : 2024 年 1 月 30 日)

Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

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