Overall we did enjoy your stay in Calpe and the villa (amazing views) however there were a few issues . On arrival ( at night) there were no outside lights working in the villa, therefore we had to manage the 60 steps to the front door with 6 suitcases in the dark. This also meant it was dangerous going in and out for the next 2 nights and the children could not use the pool in the dark for an evening swim. 3 days into the holiday an electrician was sent, he did manage to fix a few of the lights but not all, so not ideal. The bed linen was not very clean (stains / hairs).
The pool had not been cleaned on our arrival, there were lots of wasps/bugs on the bottom of the pool in the shallow end. We reported this on the Sunday morning, the office said the pool cleaner would be out on Tuesday ! On Tuesday the bugs were all still there so we asked if he had been and were told yes. I said he had not cleaned the pool because the wasps/bugs were all still in the pool. Pool cleaner came back that evening and scooped them out. He then left the key in our gate which we did not discover until later that evening - meaning anyone could have come in.
The parasol on the sun bathing area was broken. We reported this on the Sunday too - it was so hot we needed some shade! I chased this a few times and 4 days later we got a replacement !
Also the outside oven did not work, we assume the gas was empty. We reported this but nothing was done and could not use it.
I think the description of the area needs to be much clearer on the website too, just how remote it is and the steepness of the hills (most people could not walk up these to the villa from the local restaurant). Also the number of steps at the entrance of the villa to the door (60).
We arrived Saturday evening and there was nothing close by to get water/essentials. I am very surprised there is no local convenience shop for the villa residents to get water/milk/bread? It may be helpful for guests arriving at night to be offered an essentials package (at an extra cost obviously) so there is water, milk/some essentials in the villa on arrival until they can do the taxi journey to a supermarket.
I think more care should be taken to ensure everything is ready for quests arriving - and that everything is clean and works as it should.
