When I arrived they did not have a room for me but told me I could not get a refund through then and I had to contact Expedia to do so. I did, Expedia said they could not contact the hotel. I was standing at the desk. I had to find another hotel in the area.
Allyssa
2025 年 5 月に 6 泊滞在
2/10 (非常に不満)
ANTOINETTE
2025 年 5 月 12 日
Went to this hotel at 10am dropped off my bags to do a scheduled tour. Once I got back it seems as though they gave our room away. They tried to put us in a sister hotel and make us pay more for a sister property. Hotel is nice but Be Aware!!!
ANTOINETTE
2025 年 4 月に 2 泊滞在
10/10 (非常に良い)
Ashley
カップルで旅行
2025 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un séjour inoubliable grâce à un personnel exceptionnel !
Dès notre arrivée, nous avons été accueillis avec une chaleur et une gentillesse rare. Chaque membre de l’équipe s’est montré attentif, souriant et incroyablement professionnel tout au long de notre séjour. Leur disponibilité, leur bienveillance et leur souci du détail ont fait toute la différence. Que ce soit à la réception, au restaurant ou dans les services d’entretien, tout le personnel a contribué à rendre notre expérience magique. Un immense merci à chacun d’eux pour leur dévouement et leur accueil si chaleureux. Un très grand merci notamment à Shahd la meilleure réceptionniste de tout le Caire, Alex le meilleur serveur et tout le reste de l’equipe tel que Zein, Mazen, Menna et Rana.
Nous repartons avec des souvenirs merveilleux… et l’envie de revenir très vite !
Ashley
2025 年 4 月に 3 泊滞在
10/10 (非常に良い)
Eduardo、Naples
家族旅行
2025 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was excellent from check in to check out. five stars staff on all levels, including drivers, receptionist helpers, and front desk personal. Kudos again to Rana and Merna ahead of all staff. Recommended to all!!
Eduardo
2025 年 4 月に 3 泊滞在
10/10 (非常に良い)
Eduardo、Naples
家族旅行
2025 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our check-in was excellent despite being too late at night. Saif and Omar were ready to be receiving us and took care of all. Very professional guys at work. The staff attention couldn't be better, as it was in our three days before. Everybody willing to help all the time, pending on your needs and requirements. Restaurant doing a good job on the top floor with a wonderful view of the Pyramids. Good food and good variety. Again, Rana and Merna went the extra mile to take care of us, thing we appreciate too much. Safe and attentive drivers for transportation from and to the airport. All the best. Honestly. Highly will recommend this hotel to family and friends. Eduardo
Eduardo
2025 年 5 月に 1 泊滞在
10/10 (非常に良い)
Eduardo、Naples
家族旅行
2025 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Of course the strong point of this hotel is the location, very close to the three pyramids of Giza, which you can watch directly from the hotel terrace and restaurant area on the beautiful top floor. But there is another point even stronger: the staff quality from top to bottom. I need to mention the super excellent attention given to the four of us by Rana, the top supervisor, in contact with us since the very beginning of the reservation day. She organized several tours and airport transportation with Excelent punctuality, and Excelent guides and vehicles, meeting our expectations and requirements. Rana and Merna runs this hotel smoothly and make you feeling like at home anytime. The rest of the staff are all the time pending on your needs and requests. Honestly I don’t think there are other hotels better on this important topic. When it comes to the food and drinks, the hotel has a five star restaurant installed at the top floor, with an amazing view to the pyramids. Kudos to Alex and Tony there for their excellent service. Thanks a lot to Rana for her special and personalized attention all time, all above expectations. I would repeat our visit at anytime in the future, and recommend this property to family and friends. Nothing could be better!!👍👍👍
Eduardo
2025 年 4 月に 3 泊滞在
2/10 (非常に不満)
Sonia
2025 年 4 月 29 日
Not responsible !!
After being so exited about my room,got to hotel just to know that the room was not available. I didn't get any call or email indicated this so I can make the arrangements.Had to book with another hotel and still in process for a refund cause they don't answer any calls. They had penalty of time to let me know do that the checking was at 2pm and I arrive almost at 8pm
Sonia
2025 年 4 月に 2 泊滞在
8/10 (良い)
Sanaa
グループ旅行
2025 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ich war in la boutique hotel die haben uns komplett ein anderen hotel gegeben plus zimmer weil ein Event von pyramid alles ausgebucht hat und Expedia leider die zimmer immer noch angezeigt hat obwohl es keine zimmen gab .Aber la Boutique Hotel war schöner und ein guten Service
Sanaa
2025 年 4 月に 2 泊滞在
10/10 (非常に良い)
Clarice
家族旅行
2025 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked thr Gaia, but were sent to one of their sister properties, Panorama Pyramid Inn! The rooms were smaller than those pictured here , but still comfortable & clean. A/C in the unit. There is one small elevator, which holds 2-3 ppl at a time. The roofttop restaurant has a spectacular view of the pyramids! Be prepared to be overwhelmed with all sorts of Egyptian options for breakfast!! The staff truly ks remarkable and will make you feel rjght at home..
Clarice
2025 年 4 月に 2 泊滞在
4/10 (不満)
Rachel
カップルで旅行
2025 年 4 月 25 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was friendly every time we spoke to them but we had issues from the beginning to the end. We had to wait an hour for our room just to discover it was the wrong room. We were told we would be moved and ended up being taken to another hotel completely; just to get a room worse than the first. The lights also went out at this new location. Overall a poor experience.
Rachel
2025 年 4 月に 3 泊滞在
10/10 (非常に良い)
Sarath
2025 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good service
Sarath
2025 年 4 月に 3 泊滞在
10/10 (非常に良い)
Berkay
2025 年 4 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Herşey için çok teşekkürler tek kelime harikaydı hersey
Berkay
2025 年 3 月に 2 泊滞在
6/10 (普通)
Sandra
2025 年 4 月 3 日
Sandra
2025 年 3 月に 2 泊滞在
6/10 (普通)
Carissa
グループ旅行
2025 年 3 月 30 日
良かった点 : スタッフとサービス、設備とサービス
The staff were a total knockout!! They were incredibly accommodating and super lovely.
The rooms are dated but decent enough to stay.
Due to dated nature, the room didn’t feel as clean as I’d like it.
Honestly though, the staff made up for it for me. Excellent!!!
Carissa
2025 年 3 月に 7 泊滞在
6/10 (普通)
Paras
家族旅行
2025 年 3 月 26 日
気になった点 : 清潔度、施設のコンディションと設備
This is not the hotel it's more like motel/hostel.
The location is nice but lot of construction right in front of place and super noisy on street facing. it's not the hotel it looks like Motel. Not worth the price. They run on law staff for Breakfast in the morning. The standard room and bathroom are too small and crowded.
Paras
2025 年 3 月に 2 泊滞在
2/10 (非常に不満)
Fernanda
2025 年 3 月 22 日
気になった点 : 清潔度、施設のコンディションと設備
Fernanda
2025 年 3 月に 5 泊滞在
10/10 (非常に良い)
Shea
家族旅行
2025 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The employees were absolutely phenomenal. From recalling previous orders to ensuring that you receive everything that you need. Alex, Tony, Omar, you made our stay wonderful. You can hear traffic at night but that will be the case anywhere that you stay. I slept fine but my wife needed ear plugs. No big deal. Thanks again!
Shea
2025 年 2 月に 1 泊滞在
4/10 (不満)
Antonino
家族旅行, グループ旅行
2025 年 2 月 12 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
non abbiamo avuto le camere che avevamo scelto, mi serviva il frigo per mettere i miei farmaci ma non funzionava, il bagno non aveva la corretta manutenzione, usciva cattivo odore dai sifoni, le finestre rimanevano aperte perchè le maniglie non funzionavano. bisognerebbe attenzionare di più la manutenzione e la pulizia. la colazione è stata abbondante ed ottima , anche il personale del ristorante è stato disponibile e cordiale.
Antonino
2025 年 2 月に 3 泊滞在
2/10 (非常に不満)
Caterina
グループ旅行
2025 年 2 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Scappate
Scappate da questo hotel. Pessimo in tutto, cercano di fregarti soldi in tutti i modi. Si salva solo il ragazzo alla reception biondino della sera, l’unico onesto più competente. Colazione di bassa qualità, pranzo pessimo, 15 euro per 50 grammi di petto di pollo e 30 grammi di riso.
Caterina
2025 年 2 月に 3 泊滞在
2/10 (非常に不満)
Tobias
カップルで旅行
2025 年 1 月 23 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wir waren zwei einhalb Wochen in Ägypten unterwegs und auf dieses Hotel haben wir uns am meisten gefreut.
Allerdings wurden wir schnell nach der Ankunft auf den Boden der Tatsachen geholt.
Wir wurden hier nur belogen und verarscht.
Erst in ein anderen Hotel geschickt, dann ständig hingehalten. Letztendlich statt der Luxury Suite ein Standard Doppelzimmer erhalten ( ohne Entschädigung).
Das Hotel ist eine Schande für Ägypten.
Said und seine Mitarbeiter sind keine guten Menschen.
Tobias
2025 年 1 月に 5 泊滞在
10/10 (非常に良い)
Jacqueline
2025 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed a good breakfast every morning with good cappucino & that view of the Pyramids was a terrific way to start my day.
You can also take in that view whilst having dinner a snack or milkshake & never be alone thanks to the AMAZING staff throughout this hotel.
Ismail who was so kind & outgoing & even went to the trouble to buy me stuff for my ankle after i hurt it.
Ali was kind also & couldn't do enough to assist if needed.
Mahmoud was truly great too.
Rana Nada Shaad Mina were all so great at what they do & they are happy to do it.
The man who checked me in was really helpful & friendly.
All the staff went above & beyond.
Tours trips taxis can all be arranged.
There is an ATM machine close by & small supermarket plus gift shop & a few other eateries.
I hope to be back.
Jacqueline
2025 年 1 月に 5 泊滞在
2/10 (非常に不満)
Samit、Cupertino
2025 年 1 月 17 日
Samit
2025 年 1 月に 3 泊滞在
6/10 (普通)
Jamila
2025 年 1 月 12 日
良かった点 : スタッフとサービス
Le personnel est super sympathique et une belle vu sur les pyramides, mais très mal isolé on entend énormément de bruit le fermoir de la fenêtres est cassé une mauvaise odeur sors des toilettes l'état de la chambre n'était pas correct l'eau chaude parfois le soir il y en avait pas!
Jamila
2025 年 1 月に 4 泊滞在
2/10 (非常に不満)
Ugur
2025 年 1 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gaia Pyramids Hotel was an absolute mess. The night of arrival our room was not even ready and they made us stay in another building without the amenties we paid for. The second and third night were okay and the fourth day they made us move to a hotel via a taxi because there was an electrical problem in the building with also not the amneities we paid for. They declined to refund no matter how much we complained. This company shouldnt be hosting rooms for guest.