- Disliked: Staff & service
The property is centrally located along with the other group of hotels along the boardwalk ( called the esplanade). Hotel caters to large tour groups from Asia and don't seem interested in individual travelers. Indifference and boredom seem to be the prevalent attitudes. Maybe this is just how hospitality staff are in Cairns, I can't say. I expected more from a hotel in this class but being a solo traveler (and booking through a travel site) seem to flags for Novotel properties in general.