Burslem Vacations from ￥154,018

The first impression counts. There were two ladies at reception when I came in. One was occupied with another member of staff and the other had her head down doing some admin work. The second one looked up, smiled and said she cant serve me and continued working. The first one disappeared and I was left waiting for a few minutes unattended. I would have thought that the customer is the priority? Not admin work or a work colleague?

Lovely hotel with beautiful rooms, common areas and friendly staff, worth noting the rooms are a little small, but still very nice.

It would have been a good stay except for one thing...the bed mattress was terrible and I spent the night tossing and turning and only managed 3 hours sleep and I was speaking at a funeral the next day so it wasnt good. Eveything else was great so if they could just provide mattresses where the springs dont bite into your back, shoulders and thighs it would be a great place to stay

For the price I paid, I cannot complain. The breakfast was by far the best I've ever had at a hotel. Table service (seated menu), generous sizing and excellent options for vegans. The receptionist staff were all incredibly friendly. The apartment room was stocked perfectly- with some complimentary dishwasher tablets and a washer dryer with some laundry tablets included so that I could leave at the end of my stay with all clothes washed and dried. The pool was a little on the cold side and the jacuzzi was out of action one evening, but the pool area was beautiful - modern and we had it to ourselves most of the time. This is the 3rd time I've been to his hotel and I will absolutely be back again. Fantastic location for the city centre. Just a 5 mins walk. I cannot recommend this hotel enough

Overall everything was lovely clean. There was a lose laminate strip in the kitchen area when stood on it idid the splits