Had zero sleep become of other guest's. Couldn't go to report this because there wasnt any staff.got up to shower in the morning as there was only one towel between two people. Was told there was shampoo and wash so wouldnt need any and when i went to shower they was all empty. Told staff when checking out early and their reply was well we cant do anything about guests making noises but about the rest i will let staff know for next time. There will not be another time!
Rachel
2025 年 2 月に 1 泊滞在
2/10 (非常に不満)
Karen
家族旅行
2024 年 12 月 29 日
Not recommended
Room needed maintenance, peeling paint, mould in bathroom, stained chair, not worth the money paid.
Karen
2024 年 12 月に 1 泊滞在
6/10 (普通)
J C
2024 年 12 月 15 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Shame
Restaurant is lovely and so is the food. We’re regulars in the restaurant but have never stayed overnight. We were unfortunately rather disappointed with our room. The carpet was frayed at the doorway and the whole carpet was dirty. There were marks on the walls too. Overall the decor was quite pleasant but the room is very tired. Basically okay for somewhere functional but not if you’re looking for a lovely hotel.
J C
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Brian
出張
2024 年 11 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brian
2024 年 11 月に 1 泊滞在
6/10 (普通)
Elliot
出張
2024 年 11 月 13 日
良かった点 : スタッフとサービス、客室の快適度
The staff very very friendly and helpful although having stayed here 5 years previously, it was now looking very tired and the cleanliness standards had dropped.
Elliot
2024 年 11 月に 1 泊滞在
4/10 (不満)
Ian
出張
2024 年 10 月 11 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Disappointing
I've stayed before and the rooms are nice enough, I can only assume they're currently sort staffed.
Checked in after a long day, no remote in the room, commented Tuesday morning.
Checked out Friday, room had not been serviced during the four night stay, no remote added.
I guess a nice place for a one night stay.
Ian
2024 年 10 月に 4 泊滞在
8/10 (良い)
Tammy
出張
2024 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tammy
2024 年 10 月に 1 泊滞在
10/10 (非常に良い)
Samina
2024 年 10 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent service
Lovely friendly staff and would like to thank Hope for all her help she was amazing
Samina
2024 年 10 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2024 年 9 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2024 年 9 月に 2 泊滞在
8/10 (良い)
Tom
出張
2024 年 8 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely rooms and clean with friendly staff. Just make sure you remember the door code if you go out haha
Tom
2024 年 8 月に 1 泊滞在
8/10 (良い)
Frank
2024 年 7 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Frank
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2024 年 7 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stay
Nice stay. Food was good, although was better in the past when visiting, not sure if something has changed.
Rooms were nice, bed/pillows not great but for the price was fine.
宿泊されたお客様
2024 年 7 月に 1 泊滞在
8/10 (良い)
Ingrid
出張
2024 年 6 月 24 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Ingrid
2024 年 6 月に 3 泊滞在
10/10 (非常に良い)
Alan
出張
2024 年 6 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Top Burnley hotel
Very comfortable hotel and bedroom. Quiet and food in restaurant excellent.
Alan
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Ingrid
出張
2024 年 5 月 21 日
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
Team makes this a place to come back to again!
Always a great stay because of the staff including Julie, Lawrence, Sean (the Boss man) and Liam (I hope I got the names right). But rooms are a little dusty and my mugs were both stained and needed replacing. Team makes this a place to come back to again and again.
Ingrid
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
sharron
2024 年 5 月 13 日
sharron
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Adrian
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Adrian
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Neil
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The best pie I’ve ever tasted.
Superb staff. The best pie I’ve ever had. Fantastic shower.
Neil
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Jonathan
出張
2024 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Back for a second time.
Could become my go to pub in this aria.
Jonathan
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Jonathan
出張
2024 年 1 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable modern rooms with excelent foos served in resteraunt
Jonathan
2024 年 1 月に 1 泊滞在
6/10 (普通)
Ingrid
出張
2023 年 11 月 29 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
I didn't realise I'd have to request a room clean on a daily basis, so even though the Team had been in to replace towels and empty the bin, the bed remained unmade and the cup was still dirty.
Bathroom was far too cold for use at night and in the morning as no central heating, just a heated towel rail.
Bathroom floor was covered in hair strands which definitely were not from my head - one of my pet hates - which could only mean the floor hadn't been swept or mopped recently.
No water in the room.
There was a spare restaurant chair and fan left outside my room door both nights. It's a good thing that my case wasn't larger as i may have struggled to pass these.
But as a partial recompense for the bedroom non- clean, Gary did give me 2 complimentary bottled waters the last night.
Staff are absolutely lovely, but you can see where there are cost cutting activities.
The online express checkout and pay appeared to take my card details but then the screen showed an error on the final page and although i could see the transaction on my card and Google pay app, i was informed the checkout had not completed as it was still in pending status. As i didnt want to pay twice, i asked for a callback if it didnt go through within the next day.
Not greeat first stay impressions unfortunately.