Burg Pappenheim

Location is close to train station but in a sketchy area. Room had bed bugs. We were given another room which also had bed bugs and were not comfotable staying at this property, we had to find another hotel at 2am. Staff was helpful but couldn’t speak english which made it difficult during the situation. We did receive a refund from the hotel as expedia pushed for one. Would not recommend staying here

The location and direct access to public transit and the central train station was great. The room size and bed were comfortable. The environment stayed quiet. The breakfast was always very complete, and they always had a jar of cookies in the lobby that were very yummy. The design of the building was a little jumbled. I needed to take 2 different elevators to reach my 3 story room along with 2 different short stairways. This can be challenging with luggage in tow. The staff at the desk was helpful in assisting me navigate this path with my heavy luggage, but still an inconvenience. One evening the 2nd elevator was completely incapacitated and I needed to walk up 3 flights of stairs.