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Reviews of Sleep Inn & Suites Buffalo Airport

2.5 out of 5
Sleep Inn & Suites Buffalo Airport
100 Holtz Dr, Buffalo, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 503 out of 1120 reviews" "
Rating 8 - Good. 328 out of 1120 reviews" "
Rating 6 - Okay. 165 out of 1120 reviews" "
Rating 4 - Poor. 77 out of 1120 reviews" "
Rating 2 - Terrible. 47 out of 1120 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place. Affordable, breakfast included and so close to the airport. I arrived at 2:45 in the morning and the shuttle was there immediate.
Stayed 1 night in May 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Marina

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The airport pickup was fast and convenient. The breakfast had a good variety of food. Overall we thought it was a good value for the money. The big issue we had was when I kindly asked the front desk man on the phone around 11 pm how to get to the shuttle van, he said, “if you shut up, I will tell you”, which shocked me.
Stayed 1 night in May 2024
Response from DC on May 23, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. We are happy you had such a great time at our hotel. This is something very uncommon at our hotel and unacceptable. We will address it right away with our staff. Looking forward seeing you!

10/10 Excellent

Rex

Liked: Cleanliness, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from DC on May 22, 2024
Thanks for choosing Sleep Inn & Suites. The hotel is located in a very convenient location. We are happy you had such a great time. Looking forward seeing you!

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many stores around
Stayed 1 night in May 2024
Response from DC on May 22, 2024
Thanks for sharing this with us. We have a mall 2.8 miles away from us. For your next stay we will make it better. Your feedback is really important to us. Looking forward seeing you!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities
Great service always at this hotel. Parking is easy.
Stayed 1 night in May 2024
Response from DC on May 22, 2024
We are happy you had such a great time. The staff is amazing they love to make guest stay amazing. Looking forward seeing you!

6/10 Okay

Miaona

It’s ok.
Stayed 1 night in May 2024
Response from DC on May 20, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. We are happy you had enjoyed. Looking forward seeing you!

2/10 Terrible

Barbara

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water was dripping from the bathroom upstairs. The bathroom was wet and uncomfortable. The electrical iron was not working. I got another one and it was not working well either.
Stayed 1 night in May 2024
Response from DC on May 20, 2024
Thanks for sharing this with us. This is something very uncommon at our hotel. Your feedback is really appreciated. Looking forward seeing you!

8/10 Good

REBECCA, Aurora

Liked: Staff & service, amenities, property conditions & facilities
Hi, sleep inn, I really like how you guys were doing upgrades too many of the rooms while I was there. The noise was kept to a minimum which was fantastic, and as a customer, we certainly always appreciate upgraded rooms that have more of a modern look. Especially the fact that you remove the car and put down the, engineered wood floor. For the most part, my room is perfectly clean, however, the only thing I would ask that you consider improving on is the regular cleaning staff, or if you bring other people to do it whoever… please make sure that you are wiping down the light switches and electrical outlets. They were absolutely filthy and who knows how many years of dirt built up on them. Sometimes it’s not always the big things. It’s the small things that stand out. The other things that I would suggest is to please, clean the windowsills, they had black mould spots on them and could really use a little love. I could definitely say I was impressed that I had a brand new mattress, and it was perfectly clean underneath it when I lifted it (The first thing I do step into curtains and all soft fabrics for signs of bedbugs); Why I lifted the mattress. And I promise you I can say there were absolutely no bedbugs in my room, thank God!! I love the 24 hour coffee, Hot chocolate and tea That you guys offer and the breakfast selection was great.
Stayed 2 nights in May 2024
Response from DC on May 20, 2024
Thanks for sharing this with us. We are happy that you enjoyed your stay at our hotel. Your feedback is the most important thing to us. Thanks for letting us know about this we will definitely consider this. The housekeepers love to make guest feel very comfortable. Your satisfaction is number one priority. Looking forward seeing you!

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
goog place
Stayed 1 night in May 2024
Response from DC on May 15, 2024
We are happy you had such a great time at our hotel. Sleep Inn & Suites is a wonderful hotel to stay at. Looking forward seeing you!

6/10 Okay

Donald

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DC on May 15, 2024
We are happy you had such a great time at our hotel. Sleep Inn & Suites is a wonderful hotel to stay at. Looking forward seeing you!

10/10 Excellent

Joy, Hinsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay at Sleep In, I accidentally left my wallet in our locked vehicle in the secured parking lot. Despite the early hour, the staff went out of their way to help me retrieve it. They were very helpful, although not very patient. Nonetheless, I'm grateful for their assistance during this stressful situation.
Stayed 1 night in May 2024
Response from DC on May 13, 2024
We are happy to hear about this. The staff always loves to make guest stay feel amazing. Sleep Inn & Suites staff always go out of their way to make sure the guest are comfortable and happy. Looking forward seeing you!

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and clean
Stayed 1 night in May 2024
Response from DC on May 10, 2024
We are happy you had such a great time at our hotel. Your feedback is really important to us. Sleep Inn & Suites is a great hotel to stay at. Looking forward seeing you!

8/10 Good

Tim S

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for early airport travel
Stayed 1 night in May 2024
Response from DC on May 6, 2024
We are happy you had a great time at Buffalo Airport Hotel. Is located in a very convenient location. Your feedback is really appreciated. Looking forward seeing you!

8/10 Good

Sara

Liked: Staff & service, amenities, property conditions & facilities
The hotel is very convenient to Buffalo International Airport. My room was clean, but the dining area floor was incredibly sticky. The breakfast was good and the staff was very friendly.
Stayed 5 nights in Mar 2024
Response from DC on May 6, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. We are happy you had such a great time at our hotel. Looking Forward seeing you!

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located to serve my needs for my trip. safe and quiet, reasonably priced
Stayed 1 night in May 2024
Response from DC on May 6, 2024
Thanks for choosing Sleep inn . Your feedback is really important to us. We are happy you had such a great time at our hotel. Looking Forward seeing you!

8/10 Good

Justin, Cranston

Liked: Staff & service
Stayed 1 night in May 2024
Response from DC on May 6, 2024
Thanks for choosing sleep Inn & Suites. Your feedback is really appreciated. We are happy you enjoyed your stay. Looking forward seeing you!

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Stains everywhere, broken smoke detector, not the cleanest. But fine for a night before a flight.
Stayed 1 night in May 2024
Response from DC on May 6, 2024
Thanks for sharing this with us. This is something very uncommon at our hotel. We will address this with the Maintenace right away. Hope you consider staying with us again!

6/10 Okay

Danny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken chair in room Springy bed Shuttle driver and van could be nicer
Stayed 1 night in May 2024
Response from DC on May 6, 2024
Thanks for sharing this with us. This is something very uncommon at our hotel. We will address it right away. Will inform our maintenance. Your feedback is really important. Hope you consider staying with us again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was all nice
Stayed 3 nights in Apr 2024
Response from DC on Apr 29, 2024
Thanks for choosing Sleep & Suites. Your feedback is really important to us. We are happy you enjoyed your stay at our hotel. Looking forward seeing you again!

10/10 Excellent

Margarita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and the staff very polite. Will recommend it.
Stayed 3 nights in Apr 2024
Response from DC on Apr 29, 2024
Thanks for choosing Sleep & Suites. Your feedback is really important to us. We are happy you enjoyed your stay at our hotel. Looking forward seeing you again!

6/10 Okay

Gero

Traveled with family
Liked: Staff & service
Close to the Airport, free parking and Breakfast
Stayed 2 nights in Apr 2024
Response from DC on Apr 29, 2024
Sleep Inn & Suites is a great place to stay at. Your feedback is really important to us. We are happy you had such a great time at our hotel. Looking forward seeing you!

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from DC on Apr 29, 2024
Thanks for choosing Sleep & Suites. Your feedback is really important to us. We are happy you enjoyed your stay at our hotel. Looking forward seeing you again!

2/10 Terrible

Chris

Traveled with partner, Traveled with family
We booked this hotel a few times now and always park our vehicle here while we travel for long periods of time. Checked in and front desk staff could not take their eyes off their electronics then proceeded to tell us we had to pay for parking when we booked which was not like that last year. Spent 90.00 on parking for the airport as we were left no choice. My sister had a reservation and she was told that the compound parking was not open until May 1st. She called 2 weeks in advance to let them know we would be leaving our cars there while we were away. Room keys don’t work and constantly have to go down and get them reprogrammed and the staff try to tell us we are trying to get into a wrong room. I think we know what room number we are in it’s written on the card. Hallway and elevator stunk of marajuana. Definitely will not be staying here again as the service is horrible.
Stayed 1 night in Apr 2024
Response from DC on Apr 29, 2024
Thanks for sharing this with us. On behalf of our team we apologize for not meeting your expectations. This is something very unacceptable. We will talk to our staff and address this right away. We care about our guest and their Satisfaction. This is a non-smoking hotel. We charge 250 for smoking. You can always let the front desk know about this. Hope you consider giving us a second change!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DC on Apr 29, 2024
Thanks for choosing Sleep & Suites. Your feedback is really important to us. We are happy you enjoyed your stay at our hotel. Looking forward seeing you again!

8/10 Good

Roberto Hinojosa

Liked: Property conditions & facilities
No smoking rooms
Stayed 3 nights in Apr 2024
Response from DC on Apr 26, 2024
Sleep Inn & Suites is a non smoking hotel. We care about our guest and their safety. Your feedback is really important to us. Looking forward seeing you!

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel safe and comfortable
Stayed 2 nights in Apr 2024
Response from DC on Apr 26, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. We are happy you enjoyed your stay. Looking forward to seeing you again!

10/10 Excellent

Ahsan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome ...
Stayed 3 nights in Apr 2024
Response from DC on Apr 24, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Your feedback is our number one priority. Looking forward seeing you!

6/10 Okay

Christina

Traveled with group
Disliked: Staff & service, amenities
was good enough for a one night stay. not too bad
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is our number one priority. We will do our best to make it better for you. Hope you consider staying with us again!

10/10 Excellent

Denise F

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thank yoy for a comfortable stay.
Stayed 2 nights in Apr 2024
Response from DC on Apr 22, 2024
We are happy you had such a wonderful stay at our hotel. Your feedback and satisfaction is our number one priority. Looking forward seeing you again!

10/10 Excellent

Alicia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay close to the stadium.
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. We are happy you had such a great time. This hotel is located near the airport and other great places. Looking forward seeing you!

8/10 Good

Kimberly, canastota

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It was a fine place to stay. Breakfast included, close to many attractions. The rooms smelled a bit and aor conditioning units really need to be cleaned, they were filthy.
Stayed 2 nights in Apr 2024
Response from DC on Apr 22, 2024
Sleep Inn & Suites is a great place to stay. Your feedback is really important to us. The breakfast is one of the best things we at the hotel. We will address this right away. Looking forward seeing you!

10/10 Excellent

Keisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was friendly. Breakfast was good. Would recommend
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. The staff is amazing they love to make guest feel amazing. Looking forward seeing you!

6/10 Okay

Frank

Liked: Staff & service
Outdated
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
On behalf of our team, we apologize for not meeting your expectations. This is something uncommon at our hotel. We will do our best to make it better for you. Currently working on having some renovations. Looking forward seeing you!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for sharing this with us. Your feedback is the most important thing to us. Looking forward seeing you!

6/10 Okay

Megan

Disliked: Property conditions & facilities
Paint coming off walls everywhere, mould in shower. Relatively clean and nice staff. Fire alarm went off several times, including the middle of the night.
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
On behalf of our team, we apologize for not meeting your expectations. Your feedback is really important to us. We are happy you had such a great time at our hotel. This is something very uncommon at our hotel. Looking forward seeing you!

6/10 Okay

toni

Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for sharing this with us. Your feedback is the most important thing to us. Looking forward seeing you!

4/10 Poor

Tamara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was honestly my worst hotel experience ever. I was hopeful after reading so many positive reviews but was sorely disappointed. The room itself and also carpets throughout were filthy. It was so noisy we were not able to sleep. You could hear the phone at the front desk ringing throughout the night and one room nearby had their tv blaring until 4am. I will not be returning.
Stayed 2 nights in Apr 2024
Response from DC on Apr 19, 2024
Thanks for sharing this with us. This is something very uncommon at our hotel. We recently had some renovations done at the hotel this includes the floor in the rooms. For your next stay we will do our best to make things better for you. Hope you consider staying with us again!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some loud people but obviously you can't control that. Sleep Inn motels are always our place of choice when traveling.
Stayed 1 night in Apr 2024
Response from DC on Apr 19, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback and satisfaction is the most important thing us. We are happy that you enjoyed staying at our hotel. Looking forward seeing you!

6/10 Okay

Vicki

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and met my needs. I chose this hotel as they offer long term parking and airport shuttle service. However their vans are in terrible condition and they are not responsive for airport pickups. I will not stay there again for this reason.
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is our number one priority. We are happy that our rooms meet your expectations. On behalf of our team we apologize for not meeting your expectations with the shuttle van. We always want the guest to make guest stay comfortable. Hope you can consider giving us a second chance.

4/10 Poor

Angel

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom shower every bad condition. Hallways totally dirty, smells bad and carpet damaged. Breakfast options not to good.
Stayed 1 night in Apr 2024
Response from DC on Apr 19, 2024
Thanks for sharing this with us. We just replace the carpets on the hallways. Your satisfaction is really important to us. The best thing we have is the breakfast, is very convenient for those traveling starts at 4:30am. Looking forward seeing you!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staff and great breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Norm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was VERY helpful and friendly, as were other staff we met. The Hot Tub/Spa was very large and great to relax in. We did not notice any aircraft noise when we were there. The planes may have been using the other runway. Good spot for "stopover accommodation"
Stayed 1 night in Apr 2024
Response from DC on Apr 17, 2024
Thanks for sharing this with us. We are happy you had an amazing experience at our hotel. Sleep Inn & Suites is a great place to stay at. The staff is always very welcoming and helpful. Hope to see you back soon1

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would be glad to book again soon
Stayed 1 night in Apr 2024
Response from DC on Apr 17, 2024
Thanks for choosing Sleep inn & Suites. Your feedback is our number one priority. We are happy you enjoyed your stay. We would love to have you back again!

6/10 Okay

CHANDRASEKAR

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very small rooms compare to other budget hotel . Very small dining area . It’s ok to stay.
Stayed 2 nights in Apr 2024
Response from DC on Apr 17, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important. Looking forward seeing you!

10/10 Excellent

Tara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. I alway book this hotel when I come down. Best price and great complemtary breakfast. I definitely recommend.
Stayed 3 nights in Apr 2024
Response from DC on Apr 17, 2024
Sleep Inn & Suites is a great place to stay at. We are happy to have you as our loyal guest. Your feedback is important to us. Looking forward seeing you!

2/10 Terrible

chiharu

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DC on Apr 17, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. Looking forward seeing you!

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants in the room. Nice location for quick turnaround at the airport.
Stayed 4 nights in Mar 2024
Response from DC on Apr 15, 2024
Thanks for sharing this with us. This is something very uncommon at our hotel. We have an inspector that comes every week and make sure every room is good. For your next stay you can aways inform the front desk, they will do their best to make it better. Looking forward seeing you!

8/10 Good

Justin, Cranston

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from DC on Apr 15, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. Looking forward seeing you!

8/10 Good

Carrie

Liked: Cleanliness
All was fine!
Stayed 1 night in Apr 2024
Response from DC on Apr 15, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. Looking forward seeing you!