Bud Matthews

I decided to stay at the Joule because being downtown it was close to Baylor Medical center. When I arrived I had valet parking. $67 per night. When I walked in there were drop cloths everywhere because the entire lobby and bar area were under renovation! Did not expect that, and, the dust etc wasn't going to help my health. Front desk was very friendly, took my bags to my room. It was ok, but I was on a lower floor, only saw the top of a roof and other section of hotel. The rooms are modern, but very drab for a hotel that boasts of its art collection. It felt claustrophobic. No coffee maker which meant the next morning I had to order room service. I sent a message to the front desk that I was disappointed in the room and they graciously told me they could move me. When I returned after my appt they had moved my bag to a much better room in a different part of the hotel that was much more appealing and not hotel Siberia. A larger room with a great view, but, no coffee maker. All in all a decent stay,but nearly $1000 for two nights for half the hotel due to renovation, expensive parking not connected to the hotel, expensive room service, and downtown noise at night. I think the hotel could have done something to create good will due to the construction situation like deducted the parking, or at least one night. The Joule is supposedly known for its interiors etc.,I just saw drop cloths.

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?