2/10 (非常に不満)
Debra
家族旅行
2026 年 1 月 3 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Unfortunately, this is not a 5‑star hotel experience
I’m really disappointed to be spending 7 nights in what I believed would be a 5‑star hotel. We accidentally booked the wrong “Grand Hotel” — it turns out there are two with very similar names — and the difference in quality is shocking.
Main issues:
• Extremely hard beds, making it difficult to sleep comfortably
• A strong sewage smell in our room, completely unacceptable for any hotel, let alone one claiming 5 stars
• Very poor breakfast variety, far below the expected standard
• The hotel is old, dirty, and clearly in need of major refurbishment.
• Non‑functioning air conditioning, resulting in extremely poor air quality in the room
• We had to sleep with the door open just to breathe, which meant listening to all the traffic noise outside throughout the night
Overall: This hotel does not meet 5‑star standards in comfort, cleanliness, maintenance, or service. A very disappointing experience.
Debra
2025 年 12 月に 7 泊滞在
