Crystal Palace Hotel

Property class: 4

Choose dates to view prices

Reviews

8.4 out of 10
Very good
Consider a stay at Crystal Palace Hotel and take advantage of a grocery/convenience store, a terrace, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. In addition to a bar and a health club, guests can connect to free in-room WiFi.
The current price is ￥17,342
￥19,913 total
includes taxes & fees
Oct 23 - Oct 24

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Queen

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Standard Queen

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with a sofa, armchairs, a coffee table, a dining table, and a small kitchen area.

Junior Suite

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Queen

A hotel room with a bed, bedside table, lamp, chair, and a desk with a vase of flowers.

Executive Queen

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin

A hotel room with two beds, a headboard, a nightstand, a lamp, a framed picture on the wall, and a window with curtains.

Executive Twin

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin

Room

Standard Twin

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite

A hotel room with a dining area, a sofa, and a coffee machine.

Executive Suite

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Double

A hotel room with a bed, a seating area, a TV, and a desk with a lamp.

Executive Double

  • Sleeps 3
  • 1 Queen Bed

DOUBLE EXECUTIVE QUEEN BED

  • Sleeps 4

DOUBLE QUEEN SIZE BED

  • Sleeps 4

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About the neighborhood

Located in Sector 1 neighborhood, Crystal Palace Hotel is connected to a shopping center. Promenada and Baneasa Shopping City are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Floreasca Park and Kiseleff Park. Club Oasis Sport & Leisure and National Museum of Natural History "Grigore Antipa" are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Bucharest travel guide
Map
014292, Bucharest, 18-20 Alexandru Serbanescu, 1st District

What's nearby

  • A park with lush greenery, a tall building with 'Vodafone' signage, and a clear sky.
    Herastrau Park
    4 min drive - 1.8 km
  • Promenada
    10 min walk - 0.9 km
  • Floreasca Business Park
    11 min walk - 1.0 km
  • The Lakeview
    16 min walk - 1.4 km
  • Twin Towers Barba Center
    5 min drive - 2.9 km

Getting around

  • Străulești Station
    8 min drive
  • Bucharest Baneasa Station
    11 min drive
  • Henri Coanda Intl. Airport (OTP)
    14 min drive

Restaurants

  • Boiler @ The Square
    11 min walk
  • Bread & Spices
    10 min walk
  • Ciorbărie
    8 min walk
  • Cofetăria Maria
    10 min walk
  • Restaurant Joy
    10 min walk

About this property

Crystal Palace Hotel

  • Upscale hotel located in Sector 1
  • Take advantage of a grocery/convenience store, a terrace, and dry cleaning/laundry services at Crystal Palace Hotel. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a bar and a health club.
  • You'll also enjoy perks such as:
    • Free self parking and extended parking
    • Limo/town car service, buffet breakfast (surcharge), and express check-out
    • Meeting rooms, multilingual staff, and a front-desk safe
  • Room features
  • All 74 rooms include comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with tubs or showers and free toiletries
    • LCD TVs with cable channels
    • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: RON 90 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Health club
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 538 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for RON 25.0 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately RON 90 per person
  • Airport shuttle fee: RON 115 per vehicle (one way)
  • Rollaway bed fee: RON 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Crystal Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Crystal Palace Hotel?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at Crystal Palace Hotel on Oct 23, 2026 start from ￥17,342, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Crystal Palace Hotel?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Crystal Palace Hotel?

Check-out is at noon.

Does Crystal Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of RON 115 per vehicle applies.

Where is Crystal Palace Hotel located?

Located in Sector 1, this hotel is within 1 mi (2 km) of Promenada, The Lakeview, and Herastrau Park. Twin Towers Barba Center and Ceausescu Mansion are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crystal Palace Hotel Reviews

8.4

Very Good

8.6

Cleanliness

7.8

Location

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 54 out of 130 reviews
Rating 8 - Good. 48 out of 130 reviews
Rating 6 - Okay. 22 out of 130 reviews
Rating 4 - Poor. 5 out of 130 reviews
Rating 2 - Terrible. 1 out of 130 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good staff
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice Hotel, very nice staff, they are very helpful (10 out of 10). It have a gym with all you need and the restaurant is oke. We go back next time when I visit my office
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay

Comfy bed. Aircon not too cold and noisy. Front desk friendly and helpful
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Very noisy aircondition, which could not run with the curtains closed, as they got sucked into the air inlet and makes the A/C fan noisy. Staff was very service minded and friendly.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Very small room
Stayed 2 nights in Feb 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities

Unpleasant Stay – Strong Sewage Smell and Poor Roo

Stayed for one night and was very disappointed. The room was quite run down, and the bed headboard (or whatever it was meant to be) was in dire need of replacement. Worst of all, there was a horrendous sewage smell coming from the bathroom — no exaggeration. They did send someone to address it, which made things slightly more bearable, but it was still extremely unpleasant and should have never been an issue in the first place. For a one-night stay, it was a major inconvenience. The fridge wasn’t plugged in when we arrived (I had to sort it myself), and there was no minibar, despite what was implied. Overall, this was not a comfortable or welcoming experience. I definitely wouldn’t return.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
员工服务非常的好，一定程度上弥补了设施的不足。希望把一层的台阶改为坡道，方便行李箱进出。
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Camere abbastanza datate e che necessiterebbero di essere rinnovate. Personale gentile e disponibile. Colazione nella media.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
시설대비 비쌈
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort

Alles gut, mit Ausnahme der Klimaanlage

Service und Essen waren sehr gut, nur leider schaffte es die Klimaanlage in meinem Zimmer, trotz mehrmaliger Überprüfung durch das nette und hilfsbereite Personal, nicht die Zimmertemperatur unter 24 Grad Celsius zu kühlen. Das Fenster lies sich leider nur abkippen und brachte keine Abhilfe.
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities
Me gusto la ubicacion.
Stayed 1 night in Feb 2023
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Property conditions & facilities
Decent location
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, staff and services were very nice.
Stayed 4 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As ever, great service and cleanness. Great attention to the customer
Stayed 2 nights in Jan 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

The hotel is very nice. Pleasant place. I really enjoyed the breakfast. You can choose whatever you like from the menu and even if it is not. The manager has been very kind and professional and very customer focused.
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good choice

Met my initial expectations from a Business hotel.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel in a good location for business

The hotel was very nice, tidy and clean. The evening restaurant served very nice food. There was only a couple of things which were not so great: 1/ No Airconditioning during winter as heating is on. The room was 26 degrees which was too hot to sleep. I was told to open the window but its quite a busy road outside and lots of cars tooting their horns 2/ Breakfast was limited in relation to options of cold food.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend 100% is you have business in Aurel Vlaic

Very polite staff. Hotel is clean and comfy. Breakfast is excellent. Business district Aurel Vlaicu very close by. Also subway station within 10 min walk.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Hotel is ok for position but has to improve rooms

Hotel has good position for offices around, but we had a hard time booking the rooms because the prices spiked up a month before, although after some days they went dramatically down and hotel refused to reimburse the difference or apply benefits. The breakfast was excellent, although with little variety, and I have to say that service was really at top, with reception and waiters at complete disposal. When arrived I found the heating broken, the day after I was sent a reparation, which did not fix the issue completely, but temperatures overall were still ok. The rooms are a bit tired, bed are definitely not comfortable and sheets are really messy, it is impossible to sleep well in all these folds and covers which are none of the right size. For the price you can find something better around or in the center.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business

Helpful fast service. The breakfast staff was also very efficient and attentive. The room was of good standard and well equipped. Would go again. Perhaps a bit far out of out.
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

Bon établissement pour descendre en ville pour affaires mais impersonnel, accueil quelconque, rien de très attirant Le plus: parking sur cour fermée
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality, clean and modern special in compatison to Romanian average.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Clean hotel, good service, nice staff, will be back.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with exceptional service level.

Exceptional service level, coffee served to table and breakfast possibility to go.
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bellissimo

Bellissimo hotel, fantastica colazione, staff molto gentile e disponibile. Stanze spaziose e confortevoli. Vicino all’aeroporto ed in una posizione strategica se si è per business. Ci tornerò assolutamente.
Stayed 1 night in Mar 2019