Verified review
2/10 Terrible
Muhammad
Jul 16, 2024
Disliked: Cleanliness, room comfort, communication
Host is a fraud - stay away
As a frequent traveller this was the worst experience anyone can ever imagine. This was an apartment privately hosted. There was no mention of any additional fees upon booking the apartment. when i arrived at the apartment location, I was unable to locate it, i asked the neighbouring shops and they were not aware of the apartment. I contacted the hold on a number of occasions but he did not anwer, after 2 hours he sent a text demanding cleaning charge which was more than the nighly rate of the apartment. I contacted hotels.com relocation and they failed to help. I ended up paying for another hotel from my pocket and stayed the night there. I was travelling alone, imagine you were travelling with family and young children and were left stranded on the road in 40+ C heat. Don't ever book this place. I wouldn't even book this if someone paid me to go there.
I was also disappointed with hotels.com customer services / relocation team. being a gold member and being with hotels.com for over 20 years, it was one of the worst services i received.
1BDR Apartment Perla Sky, must be removed from hotels.com listing.
Stayed 1 night in Jul 2024