2/10 Terrible
Clare F.
Oct 20, 2023
Disliked: Cleanliness
SHOCKING - AVOID! If I could rate this 0 stars I would!
08001615291
Accommodation was not as described. It was advertised as an executive apartment yet it resembled a youth hostel. Furniture was sparse and what little there was was broken or chipped with staining on the sofa. It was advertised as sleeping 6 yet there was 1 dining chair. There was no tea towel, kitchen towel or oven gloves and the kitchen sink leaked badly, leaving a puddle on the floor that we couldn’t get up and there was nothing to get it up with. No bin liner, not even the absolute basic - toilet paper. The 2 towels provided were soiled with I don’t know what and overall the accommodation was absolutely filthy. The plug sockets were smashed and unusable.
The shower was mouldy and so disgusting I couldn’t have a shower. I contacted the host immediately (couldn’t gain access until 4.25pm, didn’t tell us how to access it until this time even though it is advertised as 3pm) and explained I was not happy. they advised they’d refund the cost of toilet paper. Nothing else, ignored all my requests.
Contacted vrbo as the booking agent, who reported it as a health and safety issue and I advised that we would have to move out, we had to stay one night (04 Oct 23) as it was too late after trying to resolve things with the host and vrbo to find somewhere else. Wanted at least 50% discount for vacating the accommodation. Called vrbo every day but haven’t managed to find a resolution as they state the host, Eden, have to issue the refund.
I notified VRBO of the material mi
Clare F.
Stayed 4 nights in Oct 2023