Thank you for taking the time to post a review. We sincerely apologize for the maintenance issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management

Thank you for the fantastic rating and for your comments about staying with us at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! Sincerely, Hotel Management

Thank you for taking the time to share your feedback. Please accept our apologies for the difficulties you had in your room and for not meeting some of your expectations. We have shared your feedback with our maintenance team, and they are inspecting and fixing the issues you mentioned. We also want you to know that our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We’re sorry if we did not communicate this properly at check-in. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management

Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management

Thanks for choosing to stay at Extended Stay America Orange County – Brea. We are happy to know that your overall visit was pleasant. Thanks for being our guest, and we hope you will visit us every time you are in the area. Sincerely, General Manager

Dear Candelario, Thank you for your positive feedback regarding our staff's friendliness. We're delighted to hear that you had a pleasant interaction with our team during your stay. Providing exceptional service and creating a welcoming atmosphere for our guests are our top priorities. We appreciate your kind words and hope to have the pleasure of welcoming you back to Extended Stay America for another enjoyable experience in the future.Sincerely,Hotel Management

Dear AILIEN, Thank you for bringing this to our attention. We apologize for the unsatisfactory condition of our facility during your stay. Maintaining a comfortable and pleasant environment for our guests is a top priority, and we regret that we fell short of your expectations. Your feedback is valuable, and we are taking immediate steps to address the issues you mentioned. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear marcel, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered during your stay, as well as any inconvenience caused by the presence of dog hair. Ensuring a clean and comfortable environment for our guests is our priority, and we regret falling short of your expectations. Your feedback is valuable, and we will address these concerns with our team to prevent similar occurrences in the future. We appreciate your understanding and hope to provide a better experience at Extended Stay America on your next visit.Sincerely, Hotel Management

Dear Paula, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room and amenities did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear John, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will share your comments appropriately with our team. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Carlota, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management

Dear Dexter, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodations; therefore, we are disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Alejandro, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Rest assured, we are investigating the oversight in room assignment and cleanliness to prevent such occurrences in the future. Your feedback is invaluable, and we deeply regret the disappointment caused. We'll strive to ensure better coordination and availability in the future. Please accept our apologies, and we hope for the opportunity to regain your trust in our services next time.Sincerely,Hotel Management

We are saddened to hear about your experience here at Extended Stay America Brea. We have heightened our housekeeping standards to ensure a nice clean environment for our guest to stay. We hope to earn your business back in the near future.

Dear Veronica, Thank you for your feedback. We apologize for the inconvenience caused by the outdated amenities, creaky bed, and thin walls during your stay. Your feedback is essential, and we take it seriously as we strive to provide a comfortable experience for all our guests. Rest assured, we will address these issues promptly to improve the quality of our accommodations. We appreciate your patience and hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Nathan, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize if your experience was not up to your expectations. Your satisfaction is important to us, and we continuously strive to improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Sincerely,Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.

Dear Sara Graciela, Thank you for your recent stay at our hotel. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Hello, Thank you first taking the time to respond to our post reviews. Your feedback is greatly appreciated and here at Extended Stay America we strive to provide the best quality of service. We are sadden o hear that your room had an odor and have taken the appropriate measures to discontinue this issue. Please allow us to earn your business in the near future. Thank you for staying with us here at Extended Stay America Brea.

Dear Jae Sook, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Jose, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Latisha, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

Dear Guest, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management

Dear Luis, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management

Dear Robin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear ROBERT, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management