2/10 (非常に不満)
Olivia
カップルで旅行, 家族旅行
2025 年 7 月 27 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This stay was upsetting and not what was expected. On the website we booked a “comfort studio, double beds, pool view”. The photos that went along with the room included a kitchen. After verifying on the website we believed we were getting a studio with a kitchen which was the reason we booked this hotel. When we checked in we got a double room with no kitchen or pool view. The toilet also had toilet paper in it and the room had a bad smell.
When we went down to the front desk we were informed they changed the wording for room styles and not all studios were given a kitchen, and when we asked why the room was not just called a regular room with double beds, they had no answer. We also asked about the pool view and they said they had given away all pool view rooms. We asked for either a new room or money off because we were not given what was expected and the room was dirty, and we were told no for both.
We are active travelers and this has been the most disappointing hotel stay. We ended up leaving to stay at a different hotel which was a much better experience. The next time we are in Branson we will avoid this place and tell all of our friends and family to not book here.
Olivia
2025 年 7 月に 3 泊滞在