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Reviews of The Lilac Inn

3.5 out of 5
The Lilac Inn
53 Park St, Brandon, VT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 120 out of 157 reviews" "
Rating 8 - Good. 28 out of 157 reviews" "
Rating 6 - Okay. 7 out of 157 reviews" "
Rating 4 - Poor. 2 out of 157 reviews" "
Rating 2 - Terrible. 0 out of 157 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from lilacinn on Apr 9, 2024
Thank you! We appreciate your business and hope to see you again soon.

10/10 Excellent

Wei-Han

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The most wonder made to order breakfast included. Super thoughtful manager and innkeeper. Warm and delightful ambiance.
Stayed 2 nights in Mar 2024

6/10 Okay

John

Stayed 2 nights in Mar 2024

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You are in for a Special Stay. Charming inn that is Beautiful maintained & full of antique collections & Vermont History. Renovated bathrooms, with charming well built details. Comfortable beds, nice linens, fireplace, coffee -tea bar, robes, Den, covered porches…. Beautiful inside & outside. Sweet lil town too. Would not miss a chance to stay at the Lilac Inn
Stayed 1 night in Jan 2024
Response from lilacinn on Jan 29, 2024
Thanks so much for the lovely response. We enjoyed hosting you!Shelly

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So quaint and delightful!
My mom and I stayed here as part of our road trip through New England and it was absolutely delightful! The room was so cute, and the breakfast was nice. The grounds are pretty and there is a nice area to relax on the porch. They had a library too. Everything was just so nice. I wish we stayed longer than 1 night. Highly recommend!
Stayed 1 night in Sep 2023
Response from Shelly Sawyer on Dec 6, 2023
Thank you for your lovely review. We hope you will stay with us again!

10/10 Excellent

Marilyn

Stayed 1 night in Nov 2023
Response from Shelly Sawyer on Nov 4, 2023
Thank you for staying with us - we sure hope to see you again!

10/10 Excellent

Dierdre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lilac Inn is a wonderful retreat to relax and unwind from all the busyness of everyday life.
Stayed 2 nights in Oct 2023
Response from Shelly Sawyer on Nov 4, 2023
We love hosting you!

10/10 Excellent

Rosina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation, friendly staff and delicious breakfast. Town was walkable from accommodation and plenty trails within short driving distance
Stayed 2 nights in Oct 2023
Response from Shelly Sawyer on Nov 4, 2023
Thanks so much for your lovely review. We hope to see you again.

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough good things about our stay at the Lilac Inn. In addition to all the boxes I checked as highlights, the breakfast was lovely!
Stayed 2 nights in Oct 2023
Response from Shelly Sawyer on Oct 19, 2023
We enjoyed hosting you! Please come stay with us again soon.

6/10 Okay

Rhonda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Maybe I just don't know how Bed and Breakfasts truly work, since this was my first stay at one. But when we arrived, no one was there, our room key was left on the check-in desk with a note that told us breakfast time and wi-fi code. There was a number to call if we needed something and it said they were just running errands, but we never saw anyone until breakfast the next morning. It turned out every restaurant in town was closed on Mondays, we had to go miles back to the last town, it really would have been nice to have a staff person to ask for recommendations. I thought part of the charm of a B&B is supoosed to be personalized service, but I got more welcome from my $100 a night motel the night before!
Stayed 1 night in Oct 2023
Response from Shelly Sawyer on Dec 6, 2023
Hello Rhonda,I am very sorry we did not meet your expectations. We try to have someone at the desk during the daytime hours and early evenings - not sure what happened. It is unfortunate that there are no restaurants open on Monday (a fact that we have complained about to our local Chamber of Commerce) but if you had called the cell phone I would have happily chatted with you about options. Again - I apologize completely and certainly understand your frustration. If you decide to come see us again we will strive to meet every expectation..

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Shelly Sawyer on Nov 4, 2023
Thanks for staying with us!

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely love the property inside and out! Our room is large, beautiful, and the bed is so comfortable.Exceeded my expectations; wish we were staying more than one night! We have two "complaints" - the fragrant smell in our room was overpowering & nauseating, and then whatever was being cooked downstairs smelled all the way up to our room on the second floor, and not in a good way unfortunately.
Stayed 1 night in Oct 2023
Response from Shelly Sawyer on Oct 16, 2023
Hi KerryThank you for your comments and complaints. We have changed our cleaning products to a more neutral scent. I apologize for the overpowering smell in your room. I also spoke with housekeeping regarding this issue so it is clear that we are all on the same page. We do use exhaust fans in the kitchen but unfortunately some of the food being prepared waifs upstairs. Usually our guests are pleased to smell the pies or dinner cooking. Not sure what else we can do about this but I did remind the chef to please use the exhaust fans. I hope you will try us again when you are travelling to Vermont. Best, Shelly

10/10 Excellent

Christopher

Traveled with partner
Friendly staff great breakfast menu with alternatives Helpful information of places to visit around the area Negative: having people sit with each so you become acquainted
Stayed 4 nights in Oct 2023
Response from Shelly Sawyer on Oct 11, 2023
Thanks for your review. We're sorry you didn't enjoy sitting with other guests. We will take note of this.Please come see us again!Best,Betsy

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous... just a lovely place!
Stayed 3 nights in Oct 2023
Response from Shelly Sawyer on Nov 4, 2023
Thanks for your review. We hop to see you again soon.

8/10 Good

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
I really liked that my room and property were very clean. Breakfast was great and coffee machine in hall was very convenient. The big downside was the shower. Both days I would immediately loose hot water and freeze, then suddenly get it back and burn myself. Not enjoyable at all. And for $300 a night I do expect to have an enjoyable shower.
Stayed 2 nights in Sep 2023
Response from Shelly Sawyer on Dec 6, 2023
Hello Sonia, We are very sorry to hear of this unpleasant issue. Thank you for alerting us so that we may address it. What room were you staying in?

10/10 Excellent

Mark, montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot!
Stayed 1 night in Sep 2023
Response from Shelly Sawyer on Sep 22, 2023
Thanks so much for staying with us. We hope to see you again!

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shelly Sawyer on Sep 24, 2023
Thank you for your review - we hope to host you again soon!

10/10 Excellent

Ken

Stayed 1 night in Sep 2023
Response from Shelly Sawyer on Dec 6, 2023
Thank you for your nice review. We hope you will stay with us again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Shelly Sawyer on Sep 6, 2023
Thank you for your review - we appreciate your feedback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff & great room!
Stayed 1 night in Sep 2023
Response from Shelly Sawyer on Sep 6, 2023
Thank you for your review - we appreciate your feedback!

10/10 Excellent

Dierdre

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Lilac Inn is a beautiful historic inn. Shelley and Betsy are gracious and accommodating. The breakfast is excellent! Brandon is a very walkable town with everything you need close by. A small town with friendly people.
Stayed 2 nights in Aug 2023
Response from Shelly Sawyer on Sep 22, 2023
Thanks so much for staying with us - we can't wait to host you again!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shelly Sawyer on Sep 6, 2023
Thank you for your review - we appreciate your your feedback!

8/10 Good

Susan E Fitzgerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
We had a lovely one night stay. The gardens and surrounding property are beautiful. The room was very spacious and well tended before we arrived.
Stayed 1 night in Aug 2023
Response from Lilacinn on Aug 16, 2023
Thank you so much for staying with us! Best,Shelly

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
My friend and I were traveling by motorcycle and had a very nice welcoming stay. Clean and comfortable with a very nice breakfast.
Stayed 1 night in Jul 2023
Response from Lilacinn on Aug 16, 2023
Thank you so much for staying with us, we enjoyed hosting you.Best,Shelly

10/10 Excellent

Dierdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Lilacinn on Aug 16, 2023
We appreciate your great review! We look forward to hosting you again soon.Best,Shelly

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Lilacinn on Aug 16, 2023
We appreciate your great review and look forward to hosting you again.Best,Shelly

10/10 Excellent

Charles

Stayed 1 night in Jul 2023
Response from Lilacinn on Aug 16, 2023
Thank you for your review, we hope to host you again soon!Best,Betsy

8/10 Good

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice overall experience with beautiful grounds and a lot of character. If WiFi is super important to your stay be aware that you may need to use it in the lobby as our room was a distance from the router and was weak on signal strength.
Stayed 2 nights in Jul 2023
Response from Shelly Sawyer on Sep 6, 2023
Thank you for your review., we appreciate your feedback. We are working on the WIFI issue.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The Lilac is was beautiful, charming and quiet! I stayed in Room 9 because I wanted a shower. It was very private with its own hall once you entered the room. The mattress, sheeting and pillows were extremely comfortable and inviting. The breakfast was delicious as well. I will certainly come back!
Stayed 1 night in Jul 2023
Response from Lilacinn on Aug 16, 2023
We are happy to hear your stay was enjoyable. Please come and see us again soon!Best,Shelly

10/10 Excellent

Philip, Hudson

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, great breakfasts, unique environment, lovely grounds, walking distance to town center.
Stayed 2 nights in Jul 2023
Response from Lilacinn on Aug 16, 2023
We appreciate your lovely response and hope to host you again soon!Best,Shelly

10/10 Excellent

Augusto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check was quick and very friendly. Town is beautiful. Restaurant recommendations were excellent.
Stayed 1 night in Jul 2023
Response from Lilacinn on Aug 16, 2023
Thank you for your great review. We hope to host you again soon.Best,Shelly

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, beautiful inn.
Stayed 1 night in Jun 2023

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Delightful and gracious home.
Stayed 1 night in Jun 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area and loved the Inn
Stayed 1 night in May 2023

10/10 Excellent

Richard

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A FANTASTIC historical Inn from which to explore central VT! The staff is welcoming and friendly, the rooms clean and spacious, and the breakfast delicious!! Wonderful shops and restaurants within easy walking distance. A beautiful place to hold a wedding, event or just to stay and relax for a few days. We HIGHLY recommend The Lilac Inn!!!
Stayed 2 nights in May 2023

8/10 Good

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, outstanding breakfast and great hosts!
Stayed 1 night in Apr 2023
Response from Lilacinn on Apr 23, 2023
We appreciate your stay and positive review.Please come see us again soon!Best,Betsy and Shelly

8/10 Good

Kristin

Traveled with family
This is a beautiful old building and grounds. The room was generously sized but a bit cluttered. The front desk staff was very friendly.
Stayed 1 night in Apr 2023
Response from Lilacinn on Apr 17, 2023
Thank you for staying with us! We hope to host you again soon.Best,Betsy and Shelly

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. Beautiful grounds, beautifully appointed rooms, yummy breakfast. Who could ask for more
Stayed 1 night in Apr 2023
Response from Lilacinn on Apr 11, 2023
We love having you with us! Thank you for your lovely review - we look forward to your next visit.Best,Betsy & Shelly

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Lilacinn on Apr 2, 2023
Thank you for your lovely review - we hope to host you again soon!Best,Betsy & Shelly

10/10 Excellent

Ursula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lilacinn on Mar 31, 2023
Thanks so much for your lovely review. We hope to host you again soon for your bike tour!Best,Betsy & Shelly

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from shelly on Feb 27, 2023
Thanks so much for staying with us - we hope to host you again soon!Betsy & Shelly

8/10 Good

Amanda

Stayed 2 nights in Feb 2023
Response from Lilacinn on Mar 31, 2023
Thanks so much for staying with us - we hope to host you again in the future.Best,Betsy & Shelly

6/10 Okay

Calina

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Enjoyed our stay until we got home and both of us found bug bites... Still uncertain what these bug bites are. The property is relatively clean but there is mold on the bathroom ceiling and a deep clean is certainly needed as there were minor stains on the carpet and scuffs on the wall. Breakfast was made-to-order and delicious!
Stayed 2 nights in Feb 2023
Response from Shelly on Feb 17, 2023
Hi Calina,Thank you for the update.We have never had any guest mention bug bites but I have called an exterminator to come in on Monday to check all of the rooms/mattresses and hopefully find no issues but will deal with any problems as recommended.I appreciate your feedback.Best, Shelly

10/10 Excellent

dmitrymokshin, Brooklyn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast, comfortable bed and spacious room and great service.
Stayed 3 nights in Feb 2023
Response from shelly on Feb 17, 2023
Thanks so much for staying with us! We hope to host you again soon.Best,Betsy & Shelly

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
It’s a nice place to stay, with that said, our Television did not work. I messaged right away about the issue. It was getting pretty late by the time someone could look at it so I asked for it to be fixed in the morning. It was still not working when we got back from lunch the next day. I asked the lady at the front desk for help fixing it and she said she would mention it to housecleaning? It happened to be freezing outside( below zero) …so outside activities were out of the question. Our goal was to relax all weekend which included our favorite shows. Unfortunately with the issue not being resolved we left a day early.
Stayed 2 nights in Feb 2023
Response from shelly on Feb 17, 2023
We are so sorry we weren't able to resolve this quickly enough. We appreciate your feedback and will strive to do better in the future.Best,Betsy & Shelly

10/10 Excellent

Johnna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful and beautiful place to stay. So quiet. So historical and so romantic. Will be coming here again and again.
Stayed 2 nights in Jan 2023
Response from Lilac Inn on Jan 16, 2023
Thank you so much for staying with us! We look forward to hosting you again.Best,Betsy & Shelly

8/10 Good

Elizabeth

Stayed 1 night in Nov 2022

10/10 Excellent

Thomas

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The inn keeper was actually out on errands when we arrived and had our room key on the counter for us with a sweet little note. Our room was so cute and quaint, everyone from the inn was friendly and the breakfast options were delicious both days. Very quiet place and we'll definitely be back in the spring
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022