The value for money at £300 a night was not up to standard. Our Shower did not work and they spent some time trying to fix it and that failed so they decided to move our room, we however then didnt have anytime to wash before going out for dinner which was awful after a full day at the beach.
We then had a terrible night sleep, the beds were incredibly uncomfortable, pillows really old and poor quality too.
Then to top it off after barely sleeping, the curtains do not fit the windows so we had a full room of sunshine when it came up at 5am.
Check out is very early at 10am and they dont have breakfast options either.
After discussing this in the morning with the staff in a kind manner asking if there was anything they would offer as possibly a discount or refund they refused and sent us on our way.
Overall poor service and I wouldnt advise staying at this hotel
Jack
2023 年 5 月に 1 泊滞在
4/10 (不満)
Neha
2023 年 4 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room did not look anything like pics, dirty towels and linens, no room service even when we stayed for 3 nights. All queries were unresolved and unsatisfactorily handled. Rude staff.
Neha
2023 年 4 月に 3 泊滞在
2/10 (非常に不満)
Courtney
家族旅行
2023 年 3 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dirty and unsafe. Do not recommend.
Arrived at the restaurant to be given a room with less beds than we booked. In the room there was no handle on the bathroom door either side making it unsafe for my children. The fire alarm was hanging off by a wire, the ceiling was damp and sagging.
The beds were ripped, and no tv remote. The bath panel was hanging off and the shower was mouldy. The rooms were dirty and unsafe.
No suitable alternative leaving 5 of us in a room with only one single and a double bed.
When seeking an alternative room then snapped the key in one door lock offering a dirty room, the other room smelt horrendously like urine.
Courtney
2023 年 3 月に 1 泊滞在
4/10 (不満)
Sophie
グループ旅行
2023 年 3 月 6 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not great.
The room slept 6 rather than 8, although they did offer us an extra room however we wanted to be all together. The room was not clean, dirty curtains and bedding and every were very dusty. Had coffee sachets but no kettle. Single thin pillows and the bedding was tiny and very thin for this time of year. It was a place to lay our head and it accommodated our group of 6 to stay together.
Sophie
2023 年 3 月に 1 泊滞在
10/10 (非常に良い)
Jennifer
2023 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Jennifer
2023 年 1 月に 3 泊滞在
8/10 (良い)
Samuel
2022 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス
Convenient and fairly comfortable
Pleasant hotel with polite, friendly staff. Easy to access the beach and city center.
Parking was £10 for the night which was a bit expensive considering some local car parks cost less for 24 hours.
The room was comfortable and spacious containing all of the usual bits and pieces expected.
A bit dated in the facilities, for example, the shower was more of a trickle, and the walls could have done with a lick of paint to freshen the place up a bit.
Samuel
2022 年 12 月に 1 泊滞在
4/10 (不満)
Chloé
2022 年 12 月 12 日
Chloé
2022 年 12 月に 1 泊滞在
10/10 (非常に良い)
Mr C A
2022 年 12 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel and very friendly staff fully recommend for a stay in Bournemouth