Find hotels near Botanical Gardens, Puerto de la Cruz from ￥6,677

"This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed. "

"single rooms we had were excellent. Did not use pool but looked to be in good order. Was a family friendly hotel"

"A lovely hotel, outdoor pool was well heated even though the weather was cloudy it was a very pleasant swim. Breakfast was plentiful and nice. Overall a great stay and would recommend "

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"We were upgraded to an Ocean View Suite and it was superb. The views were amazing. It was my birthday while there and we came back to our room to find a balloon, Cava and chocolate, it was a lovely surprise. Every single member of staff was friendly and helpful. We often stay in Puerto de la Cruz but until now have never found accommodation we were happy with. Now we have and we will definitely stay again. Small but important thing… the balcony door did not have a handle outside. The door had closed itself behind my husband while he was outside and he couldn’t get back in! Luckily, I could open the door but if we had both been out there, we would have been stranded! "

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"

"Travelling with family and granchild, staff could not have been kinder or more helpful. Rooms beautifully maintained and facilities excellent "

"The hotel is nicely equipped. I got a free upgrade of room as I was celebrating my birthday on the trip, which was a nice gesture of them. "

"Was a terrible expirience beacuse in the wasn't air condition, they remodeled the hotel recently and there is an strong painting smeel inside the room, also was not clean i have a video i found a lot of hair in the bathroom, they sent someone to clean but i saw all the hair after they clean. i don't think they have a capable staff, i asked to speak with the manager and he wasn't able to talk to me even by phone throuht the rececionist girl. at the end we decided to left the hotel and we didn't stay the second night. i think they should refund the second night."