Find hotels near Boston Store Visitor Center, Cleveland from ￥8,540

"TV not working properly during our stay and no maintenance was working on site overnight so no one could fix it. Staff was not very pleasant about us having a dog, even though the place is “pet-friendly.” Bathroom floor was very sticky. We have a crawling baby so I notice things like that. Overall not worth the large price tag."

"This hotel is extremely run down! We didn’t have hot water for our stay and we were told there was nothing the could do. No room change no money back nothing! Our key card never worked our phone never worked we paid for breakfast while booking then they tried to charge us again while eating. Terrible hotel!!"

"Visibly the hotel looks pretty nice. The reason I booked this hotel was because I was going to be in the area for spring break and it had a swimming pool which unfortunately I found out at check-in, that the pool was down for maintenance. Some type of a disclaimer or posting on the website or in confirmation emails regarding this would’ve been nice. The room itself was clean and nice, but the plumbing not so much. The sink had no hot water. The shower faucet had a constant drip, and the whole thing was shaking with inside the wall. The sink also had a very slow drain to it. I did inform the woman at the front desk at checkout of these issues, and she said that she would notify the manager and have them contact me which no one ever did. As I was walking out with my kids, there was a gentleman mopping the floor, and wasn’t too pleased that we walked on his wet floor as we were walking out. To some degree, I can understand his frustration but at the same time I would not be mopping the floor, literally at the busiest time of the day which would be checkout time. There wasn’t exactly anywhere else for me to walk either. Breakfast was…. Meh "

"Breakfast was great, drink card & appetizers are a plus! I am upset booked the hotel for the pool area, and since there were so many parties taking the pool up back to back. We were only able to get a 45 min time slot for the entire night at 8pm! Other than that everything else was great as usual. "

"Staff was attentive. Rooms needs some upsating, but I would stay there again if needed. It is in a neighborhood that has lots of restaurants and activities."

"Good"

"While the staff was great, the facility is older. The flooring had cracked pieces, especially in the elevator. The AC unit in our room was very loud, which we informed them of as we left. Rooms are large. Overall it was fine for just one night. The breakfast was great. "

"The room was extremely clean. Staff was very helpful and professional......Great experience."

"Stayed there for 3 nights. Had clean towels only 1 day. They did not make the beds and did not clean up. Not even fresh towels on day 2. Very disappointed "