Terrace/patio
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Reviews of Hotel Commonwealth

4.5 out of 5
Hotel Commonwealth
500 Commonwealth Ave, Boston, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 845 out of 1116 reviews" "
Rating 8 - Good. 182 out of 1116 reviews" "
Rating 6 - Okay. 56 out of 1116 reviews" "
Rating 4 - Poor. 22 out of 1116 reviews" "
Rating 2 - Terrible. 11 out of 1116 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Norah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel- the staff is amazing, friendly and helpful. Big room. Very clean.
Stayed 4 nights in May 2024
Response from Hotel Commonwealth on May 21, 2024
Thank you Norah for your feedback . We are delighted you had a great time here. Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Clean, nice room. Great views. Really nice staff. Complimentary water.
Stayed 4 nights in Jan 2024
Response from Hotel Commonwealth on May 21, 2024
Thank you Sami for your high remarks.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was part of our great experience !
Stayed 1 night in May 2024
Response from Hotel Commonwealth on May 21, 2024
Thank you David for your feedback. Happy to know you were able to experience such great customer service from our staff. Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Tun, East Brunswick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Just behind Fenway park. Staffs are very nice. Hotel is very clean overall. Guest room is huge.
Stayed 2 nights in May 2024
Response from Hotel Commonwealth on May 21, 2024
Thank you Tun for your feedback. We are glad you enjoyed your stay with us!Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing time in Boston. The staff, particularly Jonathan, played an important role in how that happened. They worked hard to deliver an experience above and beyond expectations. The hotel was impeccable. The location was perfect. The view of Fenway was awesome. Oh, and the room snacks….amazing ;)
Stayed 3 nights in May 2024
Response from Hotel Commonwealth on May 21, 2024
Thank you Kara for high remarks. We are so happy you had a great stay with us! Jonathan has been a great asset to our team since he joined us. Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Commonwealth on May 22, 2024
Thank you Laurie for your rating.Best,Jerry DixonAssistant Front Office Manager

4/10 Poor

Nicholas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location for a Sox game. Unfortunately, food that was supposed to be delivered to the room was delivered to the front lobby and there was zero communication by hotel staff that the food showed up. Also, one of the dresser doors pulled off the hinges while opening it and after notifying staff personnel, I was charged $115.00 in damage to the hotel room. Great location, but zero communication and poor customer service resulted in an overall disappointing stay.
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 8, 2024
Thank you Nicholas for your feedback. Please reach out so we can go over the charges. jerry.dixon@hotelcommonwealth.comBest,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Kimberley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and in a great location.,
Stayed 2 nights in May 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Kimberley for your awesome feedback.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything. Everything was done very professionally. Location near Fenway park also very nice.
Stayed 1 night in May 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Richard for your feedback. We hope to have you again!Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great with beautiful bathroom, but no view. Guess you get what you pay for. Liked the attached restaurant—Brasserie. Very nice front desk staff. Gave us water bottles and snacks when we checked in. Free help yourself coffee bar in the morning. Elevators were fast and quiet. Walking distance to Fenway Park.
Stayed 2 nights in May 2024

10/10 Excellent

David, Sunrise

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly & funny staff. Will def be back.
Stayed 4 nights in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you David for your high remarks!Best, Jerry DixonAssistant Front Office Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nuce hotel but $49 a night resoet fee us too hogh for what they offer. Basically just coffee for a few hours in the mirning.
Stayed 5 nights in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Karen for your feedback.Best,Assistant Front Office Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Richard for your rating.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Claudia

Traveled with group
A unique property with uncommon decor, artwork and interesting layout . Pleasant. Different. Refreshing. I’ll definitely stay here again.
Stayed 1 night in May 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Claudia for your feedback.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To notch hotel! A short walk to Fenway, and a subway stop right outside the door
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Chris for your feedback. Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay! The staff was absolutely fantastic and friendly. They were so personable and were so knowledgeable about the area. They gave us recommendations and told us how to use the trains as well as provided us with a map. They made great conversation too! The hotel was very nice and clean. The bed was comfortable and the shower was a dream. I cannot wait to return
Stayed 4 nights in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Guadalupe for your feedback. We are so happy you were able to experience the best customer service here in Boston!!Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Rich

Stayed 3 nights in Apr 2024
Response from Hotel Commonwealth on May 21, 2024
Thank you Rich for your rating.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 2 nights in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Luis for your feedback.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Luis for your rating.Best,Jerry DixonAssistant Front Office Manager

8/10 Good

Elise

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a Sox game. Great location. Easy walk to Fenway. All staff we encountered were friendly and professional.
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Elise for sharing this. Hope you had a great time at the Red Sox game. We look forward to having you back.Best,Jerry DixonAssistant Front Office Manager

4/10 Poor

Suzanne, PLATTSBURGH

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The photos for the hotel were very misleading… the roof top lounge - that’s only for a private party. Not open to the public. No views of Fenway park. Had to ask for everything- even an ice bucket / that is filled with ice. No ice machines Not impressed for the price
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Suzanne for your feedback. As we do not have a roof top lounge, we do have a second floor terrace that faces Fenway Park, and it is a private event space. We do allow for our guests to go up there if there are no scheduled events.Best,Jerry DixonAssistant Front Office Manager

8/10 Good

Kevin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Room was spacious and clean, staff was pleasant!
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Kevin for your feedback.Best,Jerry DixonAssistant Front Office Manager

4/10 Poor

Tatiana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall poor, only coffee and and tea available in lobby and they ran out. No breakfast. No amenities. Room was awfully noisy with a leaking noise that kept us up all night. Reception clerk was not friendly: actually rather dry. Functional hotel nothing more.
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Tatiana for your feedback. We are sorry you didn't meet your expectations. Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Bryan for your rating!Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Peter M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Peter for your feedback!Best,Jerry DixonAssistant Front Office Manager

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Emily for your feedback!Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Ellis

Stayed 2 nights in Apr 2024
Response from Hotel Commonwealth on May 21, 2024
Thank you Ellis for your rating.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Laura for your rating!Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Sophie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Sophie for your rating.Best,Jerry DixonAssistant Front office Manager

8/10 Good

WITOLD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 22, 2024
Thank you WITOLD for your rating.Best,Jerry DixonAssistant Front Office Manager

6/10 Okay

Robyn

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Hotel was clean and staff was friendly. Totally overpriced for zero amenities. One of the two restaurants was closed the entire time. The room was tiny and didn’t even have coffee. Close enough to Fenway but next visit, we’ll walk further for a nicer more updated hotel.
Stayed 3 nights in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Robyn for your feedback. We are sadden to hear you didn't have a good stay. We do have coffee which is in the lobby from 6:30am to 10am each morning.Best,Jerry DixonAssistant Front Office Manager

4/10 Poor

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very disappointed. We have stayed here several times before but I can no longer recommend this hotel. The room was very loud. It connected to another room and light was shining into our room from the connecting room and we could hear everything from the other room. Most importantly, the WiFi internet connection was almost nonexistent. It made it impossible for me to work from the room even with the supposed “high-speed” package. Although the staff attempted to fix the problem, it was not fixed during my 5 day stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Arthur

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff fantastic!!! clean, convenient
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 8, 2024
Thank you Arthur for your feedback.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Dawna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great room, very conveniently located
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 8, 2024
Thank you Dawna for your feedback! We hope to have you back again.Best,Jerry DixonAssistant Front Office Manager

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no wi-fi while we were there. Was told it was being worked on, but we were there for almost 24 hours and it never became available. Other than that, it was an awesome place to stay, close to Fenway and many other places. Would definitely go back.
Stayed 1 night in Apr 2024

4/10 Poor

Aaron

Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Aaron for your feedback.Best,Jerry DixonAssistant Front Office Manager

8/10 Good

Tera

Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Tera for your feedback. Best,Jerry DixonAssistant Front Office Manager

2/10 Terrible

Ingrid

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a room for a guest, and they refused to let him in, despite the fact that the room was booked in his name, he had ID, and a university credit card on file. They literally turned the guest out in the night, in horrible weather.
Stayed 1 night in Apr 2024

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location - easy access to the T and walkable. And across from Fenway !
Stayed 3 nights in Apr 2024
Response from Hotel Commonwealth on Apr 15, 2024
Thank you Monika for your feedback. We hope to have you back again.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time with an incredible view of Fenway Park.
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on Apr 15, 2024
Thank you Eric for your feedback. Happy to know you enjoyed yourself here. We hope have you back soon.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms in a great location. Staff was super friendly and helpful. They gave my family a free upgrade to a mini-suite which was perfect for our group of 3. Great home base for Boston-area college visits and general site-seeing.
Stayed 4 nights in Apr 2024
Response from Hotel Commonwealth on Apr 15, 2024
Thank you Christopher for your lovely feedback. We hope to have you back again with us soon.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

David, Raleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Helpful and friendly staff.
Stayed 4 nights in Apr 2024
Response from Hotel Commonwealth on Apr 15, 2024
Thank you David for your feedback. Happy to hear you got to experience the Hotel Commonwealth service!!Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Autumn, West Yarmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on May 7, 2024
Thank you Autumn for your rating!Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Porschia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 3 nights in Mar 2024
Response from Hotel Commonwealth on Apr 15, 2024
Thank you Porschia for your rating.Best,Jerry DixonAssistant Front Office Manager

8/10 Good

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Commonwealth on Apr 15, 2024
Thank you Jenn for your rating.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Commonwealth on Apr 15, 2024
Thank you Jenny for your rating.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Hotel Commonwealth on Apr 15, 2024
Thank you Robert for your rating.Best,Jerry DixonAssistant Front Office Manager

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, especially if you’re visiting Boston U
Stayed 3 nights in Mar 2024

10/10 Excellent

Brent, Atlantic Highlands

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything food and shopping close by very walkable.
Stayed 3 nights in Apr 2024

8/10 Good

Shannon Whalen

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024