All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rooms are modern and clean
Comfortable for a business traveler
Joseph
Stayed 1 night in Apr 2024
4/10 Poor
Samuel
Traveled with family
Apr 21, 2024
There was lotion or some other similar substance all over the carpet when we arrived. I was too tired to complain as check in took forever due to it apparently being difficult to use cash (even if you check that option online when booking) it may be something small to the leadership at this hotel, but to those trying to get away or have a relaxing weekend this is appalling, offensive and disgusting. who knows what it is, and how can you miss this when cleaning rooms?? Guests such as myself pay a high price for a stay, and this just left me with nothing but regret about choosing this property. $374 for two night din a room with a questionable substance all over the carpet. Disgusting lack of effort to care for guests.
Thank you for your feedback! We're glad to hear that you enjoyed your room. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope to welcome you back again soon!
I love staying at Aloft! It is perfectly located, close to Rte 95, very friendly and welcoming staff, good breakfast, and comfortable bed. The bathroom could use a checkup: good shower, but the toilet and sink connections are loose, and the toilet tissue could be better quality. Otherwise perfect.
Bonny
Stayed 1 night in Mar 2024
Response from Deidre on Apr 3, 2024
Thank you for choosing to stay at Aloft! We appreciate your feedback and are delighted to hear that you enjoyed our convenient location, friendly staff, and comfortable accommodations. We apologize for any issues you encountered with the bathroom facilities and have noted your comments for improvement. Your satisfaction is important to us, and we hope to provide you with an even better experience on your next visit. If you have any further suggestions or concerns, please feel free to reach out to us. We look forward to welcoming you back soon!
6/10 Okay
Geoffrey
Mar 28, 2024
Geoffrey
Stayed 3 nights in Mar 2024
Response from Deidre on Apr 3, 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. If there are specific areas where we can improve, please feel free to share them with us. Your input helps us to better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
8/10 Good
Kristopher
Traveled with family
Mar 27, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Was disappointed the pool was closed with no reasoning. Comfy bed. Good breakfast
Kristopher
Stayed 2 nights in Mar 2024
Response from Deidre on Apr 3, 2024
We apologize for the inconvenience regarding the pool closure without explanation. We appreciate your understanding. We're glad to hear that you found the bed comfortable and enjoyed the breakfast. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a pleasant stay overall.
The hotel was nice. I thought our package included breakfast, but it didn’t. Otherwise the stay was nice
LISA
Stayed 2 nights in Mar 2024
Response from Deidre on Apr 3, 2024
We're glad to hear that you found the hotel nice overall. We apologize for any confusion regarding the breakfast package. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a pleasant stay overall.
Thank you for your feedback! We're glad to hear that you found the rooms to your liking. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope you enjoy the rest of your time with us!
6/10 Okay
Jose, West Warwick
Traveled with partner, Traveled with family
Mar 19, 2024
Liked: Cleanliness, amenities
Wasn't aware of a $50/per room deposit before booking.
No convenient ice machines on floor, woman downstairs was kind enough to refill it herself.
Jose
Stayed 1 night in Mar 2024
Response from Deidre on Apr 3, 2024
We apologize for any inconvenience regarding the 50 per room deposit. This amount is a standard temporary authorization commonly practiced in the hospitality industry to cover incidentals during your stay. As for the ice machines, we appreciate your understanding, and we're glad to hear that our staff was able to assist you promptly. If you have any further questions or concerns, please feel free to reach out to our front desk team.
10/10 Excellent
Alan
Traveled with pets, Traveled with family
Mar 19, 2024
Liked: Property conditions & facilities
The room was clean, light, and pleasant. The staff were friendly and helpful. We brought our dog and could walk him in the area around the hotel. Overall very good place.
Alan
Stayed 3 nights in Mar 2024
Response from Deidre on Apr 3, 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay with us and found the room clean, light, and pleasant. It's great to know that our staff were friendly and helpful, and we're glad you were able to bring your dog along and enjoy the surrounding area. Your positive feedback is appreciated, and we hope to welcome you and your furry friend back for another pleasant stay soon! If there's anything else we can do to enhance your experience next time, please let us know.
The gentleman that greeted me at check in recognized me from a previous stay as did the bartender later on. Both were very welcoming. I observed George, the bartender, was lovely to all the patrons. This is a very comfortable hotel to stay at.
Jonathan
Stayed 1 night in Mar 2024
Response from Deidre on Apr 3, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you received such warm and welcoming service from our team members, especially the gentleman at check-in and George, the bartender. Providing a comfortable and welcoming environment for our guests is our top priority, and it's wonderful to know that we were able to achieve that during your stay. We appreciate your kind words and look forward to welcoming you back on your next visit! If there's anything else we can do to enhance your experience further, please let us know.
6/10 Okay
Liana
Business traveler
Mar 15, 2024
Liked: Cleanliness, staff & service
Air conditioning in the room could be turned off
Liana
Stayed 4 nights in Mar 2024
Response from Deidre on Apr 3, 2024
Thank you for your feedback. We apologize for any inconvenience caused by the air conditioning in your room. We understand that temperature preferences can vary greatly among guests. If you encounter any issues with the air conditioning during your stay, please don't hesitate to reach out to our front desk staff. They will be happy to assist you and ensure your comfort during your stay. Your comfort is important to us, and we appreciate your feedback as we strive to improve our services.
Thank you for your positive feedback! We're glad to hear that you found our staff friendly and the hotel clean during your stay. We strive to provide excellent service and maintain a clean environment for all our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!
8/10 Good
Dawn
Business traveler, Traveled with partner
Mar 8, 2024
Liked: Cleanliness, staff & service
The property was great! Great price…quiet, nice rooms. My only complaint was they came and did a smoke detector check of our room (and others). Our smoke detector was not working! Good thing there wasn’t a fire! That made me uneasy! Shower was ice cold and took 10 minutes of running it to get warm.
Dawn
Stayed 1 night in Mar 2024
Response from Deidre on Apr 3, 2024
Thank you for your feedback! We're glad to hear that you enjoyed your overall stay and found the property to be great with quiet and nice rooms at a good price. We apologize for the inconvenience regarding the smoke detector check and the issues with your shower. Your safety is our top priority, and we'll ensure that the smoke detector is promptly addressed. Additionally, we'll look into the water temperature issue to ensure that it's resolved for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience. If there's anything else we can assist you with, please let us know.
6/10 Okay
Penelope
Business traveler
Mar 2, 2024
Disliked: Amenities
No shower mat- showerhead squirted out of door at first- The entire room felt skimpy. Hard to control heating. No extra blankets. Lobby felt rather lonely there- few people. Felt like bare bones, just enough to be functional. It was convienent and safe.
Room lighting poor.
Function and rather"cold"
Penelope
Stayed 1 night in Mar 2024
Response from Deidre on Apr 3, 2024
Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. We'll address the issues with the shower mat, showerhead, room amenities, and lighting to ensure a more comfortable experience for our guests in the future. Your comments are valuable to us as we strive to improve. If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We appreciate your business and hope to have the opportunity to better serve you in the future.
10/10 Excellent
Wendy
Traveled with family and small children
Feb 25, 2024
Pool is great and the bartender George is friendly and outgoing. Will definitely be back soon!
Wendy
Stayed 1 night in Feb 2024
Response from Deidre on Feb 25, 2024
We're thrilled to hear that you enjoyed our pool and had a positive experience with our bartender, George! Providing excellent service and a welcoming atmosphere is what we strive for, and we're delighted that we hit the mark during your stay. We can't wait to welcome you back soon for another fantastic experience! If there's anything specific you'd like us to arrange for your next visit or if you have any special requests, please feel free to let us know. Until then, safe travels, and we look forward to seeing you again soon!
I called the front desk becaue Mae I had no cold water and toilet was not flushing they said they would send someone up this was around 11pm no one ever came
Donato
Stayed 1 night in Feb 2024
Response from Deidre on Feb 19, 2024
We sincerely apologize for the inconvenience you experienced with your room's amenities. It's disappointing to hear that our response to your reported issues fell short of our usual standards of service. Please know that we take your feedback seriously, and we will address this lapse in communication with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right during your next visit.
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra star from you next time, please feel free to let us know. We appreciate your input and hope to welcome you back for an even better stay in the future!
We're delighted to hear that you had a good experience during your stay with us! Providing a positive and memorable experience for our guests is our top priority, and we're thrilled that we succeeded in doing so for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!
4/10 Poor
Aaron
Feb 13, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Ok place to just stay the night
Overall the hotel was ok. If you are just looking for a place to stay the night, its just that. There is absolutely no restaurant on site as advertised. The only food available is frozen microwaved food offered at the bar. The breakfast is truly no more than an average continetal breakfast in which you are charged inflated proces for each item.
I will say that the room was pretty clean, and was fairly comfortable. Seemed slightly dated but ok overall. The in room fridge worked great, most hotels the fridge barely keeps things cool, this one worked really great. The shower products were decent as well, and the beat part of the room and hotel was the shower.
Aaron
Stayed 1 night in Feb 2024
Response from Deidre on Feb 19, 2024
Thank you for sharing your feedback with us. We appreciate your detailed review and are glad to hear that you found the room to be clean and comfortable. Regarding our dining options, we apologize for any confusion. While we don't have an on-site restaurant, we do offer a made-to-order breakfast menu rather than a traditional continental breakfast. Each item is priced a la carte because they are freshly prepared to order, and we apologize if this was not clearly communicated. We're glad to hear that you enjoyed the in-room amenities such as the fridge and shower products. Your comments are valuable to us, and we will use them to improve our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
10/10 Excellent
Eliot
Feb 3, 2024
Eliot
Stayed 2 nights in Jan 2024
Response from Deidre on Feb 19, 2024
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!
6/10 Okay
Rachel
Traveled with group, Traveled with family
Jan 9, 2024
Liked: Cleanliness
Disliked: Staff & service
Eh
Check in was slow and seemed redundant considering i had all the hotels.com info and reservation was there . Front desk person was unable to clearly answer questions . Remote and clock in room were broken - remote had duct tape on battery area and barely worked .
Rachel
Stayed 1 night in Jan 2024
Response from Sabrina on Jan 10, 2024
Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during the check-in process and for the issues with the remote and clock in your room. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made.We appreciate your patience and understanding, and if there's anything else you'd like to discuss or if there are specific areas where you believe we can improve, please feel free to share your thoughts. We value your input and hope to have the opportunity to enhance your experience on a future visit.Best regards
Thank you for sharing your rating. We appreciate your feedback, and if there are specific areas or aspects where you feel improvement is needed, please let us know. Your input is valuable, and we strive to provide the best possible experience for our guests. If there's anything you'd like to discuss or if there are ways we can enhance your experience, please feel free to share your thoughts.Best regards
6/10 Okay
Alyssa
Traveled with family
Dec 28, 2023
Liked: Cleanliness, staff & service, room comfort
Alyssa
Stayed 1 night in Dec 2023
Response from Sabrina Jannetti on Dec 30, 2023
Thank you for sharing your rating with us. We appreciate your feedback, and we're sorry to hear that your experience didn't meet your expectations fully. If there are specific aspects you feel could be improved or if there's anything you'd like to discuss further, please feel free to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.
6/10 Okay
Andrei
Dec 27, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is nicely located and generally was comfortable. Good included breakfast and excellent barman at night. However, it has serious maintenance problems. The heating system in our room was rigged to maintain a relatively good ambiance, but the main unit controls were dead and even the on/off function did not work - I could not shut off the fan, let alone bring it to a lower, less noisy speed; the temp controls were not active, although the thermostat was displaying requested levels. The second issue was that for our five days stay one of two elevators was not functional. With better maintenance it would be a nice hotel.
Andrei
Stayed 4 nights in Dec 2023
Response from Sabrina Jannetti on Dec 30, 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments about the hotel's location, the comfort, the included breakfast, and the excellent service from our barman.However, we sincerely apologize for the serious maintenance issues you encountered, particularly with the heating system in your room and the non-functional elevator. Your experience is certainly not reflective of the high standards we aim to provide.We take your comments seriously, and I assure you that we will address these maintenance issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future.We appreciate your understanding and thank you for bringing these matters to our attention.We hope to have the opportunity to welcome you back for a much-improved stay in the future.
Everything was great. But this is the second time that I have been there in a month and there was again only one elevator working. This needs to be fixed
Tharon
Stayed 1 night in Dec 2023
Response from Sabrina on Dec 21, 2023
Dear Tharon,Thank you for sharing your positive feedback about your recent stay. We're delighted to hear that everything was great.We sincerely apologize for the inconvenience caused by the elevator situation. We understand the importance of having operational elevators for our guests, and we regret any inconvenience this may have caused during your visits. Rest assured, we take your feedback seriously, and our maintenance team is actively working to address and resolve this issue promptly.We appreciate your continued patronage and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back soon with improved elevator service.Best regards!
Second stay at this hotel. As before I found everyone pleasant and attentive.
The accommodation is on the more basic end of the spectrum but is clean, comfortable, quiet, and safe. No complainrs and will return.
Jonathan
Stayed 1 night in Dec 2023
Response from Sabrina on Dec 18, 2023
We appreciate your returning to stay with us and taking the time to share your positive experience. It's wonderful to hear that you found our staff pleasant and attentive, and that you appreciated the cleanliness, comfort, and safety of our accommodations.Your loyalty and positive feedback mean a lot to us, and we look forward to welcoming you back for another excellent stay. If there's anything specific you'd like during your next visit, please don't hesitate to let us know. Thank you for choosing us, and we'll be delighted to host you again!
10/10 Excellent
Jon, Iowa City
Dec 9, 2023
Jon
Stayed 1 night in Dec 2023
Response from Sabrina on Dec 18, 2023
Thank you for collaborating with us through your feedback. We value your insights, and your partnership in refining our services is instrumental to our shared success.
10/10 Excellent
Bethann
Dec 6, 2023
Bethann
Stayed 2 nights in Dec 2023
Response from Sabrina Jannetti on Dec 30, 2023
Thank you for the top-notch rating! We're thrilled to know that you had a wonderful experience during your stay. If there's anything specific you loved or any suggestions you'd like to share, feel free to let us know. We look forward to maintaining the highest standards for your future visits.
6/10 Okay
Lori, Oxford
Business traveler
Dec 3, 2023
Decent, wine at bar was way overpriced! $15/ glass.
Would be better if microwave was in each room.
Room was not cleaned during stay, had to request linens. Front staff pleasant.
Lori
Stayed 2 nights in Nov 2023
Response from Sabrina on Dec 18, 2023
Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback as it helps us understand areas where we can improve and enhance our services.We apologize for any inconvenience you experienced regarding the pricing at the bar and the absence of a microwave in your room. We'll certainly take your comments into consideration for future improvements.Regarding the housekeeping service, we apologize for any oversights. Your feedback will be shared with our housekeeping team to ensure we address these concerns and provide a more seamless experience for our guests.We hope you were still able to enjoy your time with us, and if your travels bring you back our way, we would love the opportunity to make your next stay even better. Thank you for choosing our hotel, and safe travels!
10/10 Excellent
Brian
Dec 2, 2023
Brian
Stayed 1 night in Dec 2023
Response from Sabrina on Dec 18, 2023
Your feedback is a testament to your commitment to excellence, and we are grateful to have customers like you who push us to continually raise the bar. Thank you for being an important part of our journey.
We appreciate you bringing the issue with the bathroom light to our attention. Our sincere apologies for any inconvenience this may have caused during your stay. It is our priority to ensure that all facilities are in proper working order to provide a comfortable experience for our guests.Please be assured that we will address this matter promptly, and our maintenance team will work to resolve the light issue in the bathroom. If there's anything else we can assist you with or if you have any further concerns, please feel free to contact our front desk.Thank you for your understanding, and we hope to have the opportunity to welcome you back for an improved stay in the future.
Staff were all attentive and pleasant. I was worried that it might have been more like a European youth hostel but it is a fully fledged hotel. Room was clean and the large bathroom especially so. While not a high-end luxuty hotel it was definitely comfortable and I enjoyed my 2 night stay. Certainly will return.
Jonathan
Stayed 2 nights in Nov 2023
Response from Sabrina on Dec 18, 2023
We're delighted to hear that you enjoyed your stay with us and that our staff's service, room cleanliness, and facilities met your expectations. Providing a comfortable and pleasant experience is our goal, and we appreciate your positive feedback.It's great to know that you found our hotel to be fully equipped and that you plan on returning. We look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please don't hesitate to let us know.Thank you for choosing us, and we appreciate your kind words.
We're thrilled to hear that you enjoyed the heated saltwater pool during your stay! It's wonderful to know that this feature added to the positive aspects of your experience with us. If you have any more feedback or if there's anything else you'd like to share about your stay, feel free to let us know. We appreciate your time and hope to welcome you back for another enjoyable visit. Thank you for choosing our hotel!
This Aloft is in need of some upgrades. Lobby is tired with working wallpaper and messy common areas. The rooms are very basic. The veneer was peeling off the desk/counter in our room and the door handle had been ripped off of the bathroom door. The door is ridiculously heavy for such a shoddy room and with no handle made it even more challenging. Now that said, the handyman did come up on thanksgiving day to install a few one. No housekeeping service on the holiday yet no one let us know - we would have conserved towels differently. We have relatives in the area and have used the Element across the parking lot before. We will return there in the future. This place is dingy and sad.
Phyllis
Stayed 2 nights in Nov 2023
Response from Sabrina on Dec 18, 2023
Thank you for taking the time to share your experience, and we appreciate your feedback. We're sorry to hear that your stay did not meet your expectations and that you encountered issues with the condition of the lobby, room, and bathroom door. Your feedback is valuable, and we will share it with our team to address the concerns you've mentioned.We apologize for any inconvenience caused by the lack of housekeeping service on Thanksgiving Day, and we'll work to improve communication regarding such situations. We understand the importance of maintaining a comfortable and well-maintained environment for our guests, and we're committed to making necessary improvements.If you have any further details or if there's anything specific you'd like to share, please feel free to reach out. We appreciate your honesty, and we hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.
Thank you for sharing your positive feedback. We're delighted to hear that you enjoyed this feature during your stay. If you have any further comments or if there's anything specific you'd like to share about your experience, feel free to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!
No frills, exactly what I needed for an overnight stay for work.
James
Stayed 1 night in Nov 2023
Response from Deidre on Nov 18, 2023
Thank you for sharing your feedback. We're glad to hear that our accommodations met your needs for a no-frills, overnight stay for work. If there's anything specific you appreciated or if you have any additional comments, feel free to share. We hope to have the opportunity to welcome you back for another comfortable stay in the future. Thank you for choosing to stay with us!
This is ok for an overnight if you have no other options available. The rooms are extremely outdated. The room was dark even with the light on and a window blind open. There is limited desk space to work. The mini fridge was broken and had to be replaced. There is an odd curtain hanging to cover shelves. The shower needs new grout and was disgusting. You can see the shower wall from the interior of the bedroom, which is odd. The air conditioning worked but it when not on the room was hot and our stay was in the fall, the windows do not open. The hallways were dark and reminiscent of a old Las Vegas Hotel. They do offer a small breakfast that you have to pay for. As far as the area it was quiet and plenty of parking. There are plenty of restaurant options about 7 minutes away by the mall or the small downtown area which is small and walkable but some unique gourmet fun places to eat.
Kristen
Stayed 1 night in Nov 2023
Response from Deidre on Nov 18, 2023
Thank you for taking the time to provide detailed feedback about your stay. I'm sorry to hear that your experience fell short of expectations, and we appreciate your honest assessment.We take your comments seriously, and I will ensure that your concerns about the outdated rooms, limited desk space, broken mini-fridge, odd curtain, shower condition, and temperature control are shared with the appropriate teams for review and improvement.Your feedback is invaluable as it helps us identify areas for enhancement, and we apologize for any inconvenience you experienced. If there's anything specific you'd like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out to our guest relations team directly.We appreciate your insights and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for bringing these matters to our attention.
Thank you for the 5/5 rating! I'm delighted to hear that you had a positive experience. If there's anything specific you loved about your stay or if you have any additional feedback, feel free to share. We look forward to the opportunity to welcome you back in the future. Thank you for choosing to stay with us!
4/10 Poor
Mery
Business traveler, Traveled with partner
Nov 3, 2023
Disliked: Cleanliness, amenities
.
Mery
Stayed 1 night in Oct 2023
Response from Deidre on Nov 18, 2023
Thank you for sharing your rating. I'm sorry to hear that your experience was not up to your expectations, and we appreciate your feedback. If there are specific areas or concerns you'd like to address or if there's anything we can do to improve your experience, please feel free to let us know. We value your input and hope to have the opportunity to better serve you in the future.