Bon Secours Heart Institute at Reynolds Crossing

I've stayed here a few times now, and it's convenient, but not a four-star property. You will be unhappy in the unrenovated rooms: the thermostat inevitably doesn't work properly, the mattress is hard/lumpy, and some linens literally threadbare/frayed. The new design is sophisticated enough, with a *great* lighting plan (integrated, intuitive, right color temp), comfortable bed, responsive thermostat, and roller shades with edges covered by slats. But even with that, you quickly notice issues: a clogged shower drain leaving you racing to shower quickly before it overflowed; another one with no niche for your items so you have to leave them on the floor and a shower handle either broken or installed incorrectly, making it hard to get warm water or to turn it off when it got scalding. Even little things: there's no extra blanket; all the pillows are the same overfilled poly, too tall for your neck; at late night, they blocked the door with a trash can, making the lobby smell like garbage. More importantly, they should have taken all that $$ and invested it in soundproofing: you hear the elevator, people in the hallway, the construction on the floor above, & the cleaning crew outside. Not that I would have needed that, because (despite the DND tag) they not only knocked on my door but called to see if I was still there (yes but no longer asleep). The woman on duty was very professional and apologetic but others less so. I'll stay here if my fav hotel is booked/too pricey but FYI

The rooms were huge and the staff was very friendly. The location was also very convenient.

Parking is Rough and expensive